Account Manager - Client Operations - Mobix

Malouf Careers

Job Description

About Us

Mobix is a fast-growing 3PL focused on helping brands scale with smart, reliable fulfillment and technology-backed operations. Our team is built on responsiveness, ownership, and a bit of caffeine. If you're proactive, calm under pressure, and love solving problems for clients, we want to talk.

About the Role

As an Account Manager, you’ll own long-term client relationships and be their go-to contact for anything operational. You’ll manage support tickets, follow up on client requests, and make sure orders are flowing smoothly, all while keeping the internal team aligned.

This role is perfect for someone who thrives in the details, communicates clearly, and enjoys being the person clients can count on when it matters most.

What You’ll Do

Serve as the primary day-to-day contact for assigned clients
Manage and resolve client tickets quickly and professionally
Monitor fulfillment and order flow for accuracy and service quality
Track and complete client tasks (relabels, special projects, shipment issues)
Proactively communicate about disruptions or risks
Coordinate internally with our Ops and Client Success teams
Share insights from client trends or issues to help us improve

What Success Looks Like

Responding to client tickets within 2 business hours
Resolving issues within 3 business days
Proactively checking in with each client at least monthly
Keeping client escalations rare through strong communication and follow-through
Earning consistent feedback that you’re responsive, helpful, and reliable

What We’re Looking For

2+ years in account management, client success, or logistics operations
Strong communication skills (written and verbal)
Detail-oriented with great task tracking habits
Calm under pressure — you know how to handle client concerns professionally
Self-motivated and comfortable working independently or in a team

Bonus Points

Experience in 3PL, supply chain, or eCommerce
Familiarity with CRMs, ticketing systems, or WMS platforms
You secretly love checklists and color-coded spreadsheets

Benefits

HSA Eligible Health Plan
Dental w/ orthodontics
Vision Plan
Basic Life insurance
Short-term Disability Insurance-Voluntary
Long-term Disability Insurance
Company-matched 401K
Free daily gourmet lunch provided by our company chef
Paid maternity and paternity leave
Onsite fitness center
Onsite monthly hair/salon appointment
Product discounts
Learn more at

We are an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected by law.

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Vacancy posted 1 day ago

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