Customer Success Specialist

This position is responsible for the cultivation, administration, and maintenance of the customer relationship. Builds relationships with customers through the delivery of exceptional customer service characterized by mutual respect, understanding, and trust. Responsibilities Provides support to a client book of business, with a focus on customer relationship management, collaboration and problem solving. Works with less than 15 hours/month of mentoring support. Communicates proactively with Traditional Employment clients to ensure strategic plans are developed, monitored and delivered to assigned client base. Conducts product and service utilization reviews to drive usage and improve customer satisfaction and retention. Educates/Trains customers on how to leverage all aspects of Traditional Employment product offerings. Handles minor training issues with Traditional Employment clients. Triages requests from Traditional Employment clients for assistance with any software solution. Determines when to escalates issues to other departments and resources based on a thorough needs assessment. Communicates customer feedback to internal stakeholders, including clear documentation on feature requests. Troubleshoots, supports and coordinates other contracted services. Qualifications High School Diploma or equivalent is required. Bachelor’s Degree is preferred. Two to three years of business operations experience or customer service/relationship management in a B2B environment is required. Demonstrated passionate commitment to exceptional customer service. Demonstrated strong commitment to a team environment and a client focus. Working knowledge of business drivers for small businesses. Looks for opportunities to sustain regular contact with clients and improve client retention. Adept at multi-tasking and handling priorities. Excellent written and verbal communication skills. Effective problem solving and decision-making skills. Presentation skills: proficient in design and delivery. Project management skills: proficient in managing multiple projects, ability to successfully lead a project from start to completion. Proficient use of Microsoft Office programs and demonstrated ability to learn other application programs as needed. Benefits Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community. Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training. Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. #J-18808-Ljbffr