Senior Field Service Engineer

Senior Field Service Engineer

About Us:

How many companies can say they've been in business for over 179 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

The Senior Field Service Engineer is a highly experienced technical expert who services, installs, troubleshoots, and repairs complex ZEISS equipment at customer sites. This person handles difficult technical problems independently, minimizes equipment downtime, and serves as a technical resource for both customers and other service engineers.

Here's what you'll do:

• Install, maintain, upgrade, troubleshoot, and repair highly complex equipment, systems, and associated accessories across the assigned portfolio.
• Diagnose mechanical, hardware, software, and system failures, applying sound judgment to develop practical solutions aligned with customer needs and organizational objectives.
• Coordinate and implement complex technical solutions and determine the most cost-effective resolution to minimize customer downtime.
• Provide advanced technical and scientific support to customers, colleagues, and cross-functional teams, including support for significant, unique, or escalated issues.
• Perform installation, maintenance, and repair activities domestically and internationally, as business needs require.
• Build and proactively maintain strong relationships with customers and sales teams, particularly for technically complex applications.
• Apply knowledge of customer business drivers, service key performance indicators, and ZEISS commercial objectives to improve financial performance and identify new business opportunities.
• Plan and deliver complex technical training for customers and employees, including on-the-job, regional, factory-based, and on-site training as qualified.
• Guide and support new or less experienced team members by sharing technical expertise, service knowledge, and best practices.
• Serve as a local subject-matter expert and primary point of contact for designated products, systems, or technical topics.
• Prepare, adapt, and maintain technical documentation and define spare-parts lists as required.
• Complete service reports, expense reports, quality reports, and other required documentation accurately and within established timeframes.
• Exercise independent judgment in selecting methods, techniques, and evaluation criteria to achieve effective service outcomes.
• Support multiple product markets and contribute technical insight that may influence longer-term local service goals and priorities.

Do you qualify?

• Associate degree, technical certification, or equivalent technician training in mechatronics, mechanical engineering, engineering, a natural science, or a related technical field; a bachelor's degree from a university of applied sciences or comparable institution is preferred.
• Three to five years of relevant professional experience in a field service or technical service environment.
• Experience servicing automated systems; experience with electron- or ion-beam systems is preferred.
• Advanced technical knowledge demonstrated through relevant experience, completion of required product training, and a strong understanding of assigned products and service processes.
• Experience working in multinational, cross-functional teams and managing customer relationships and escalated technical issues.
• Strong service and customer orientation, including experience supporting demanding customers.
• Excellent written and verbal communication skills in English; German-language skills are beneficial for technical support and training.
• Strong teamwork, communication, sound judgment, assertiveness, and hands-on problem-solving skills.
• Willingness and ability to travel domestically and internationally up to 50%.

Compensation:

• The annual pay range for this position is $91,000 – $114,000
• The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
• This position is also eligible for a performance bonus or sales commissions.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

Your ZEISS Recruiting Team:

Maria Khalil