Warehouse & Repair Centre Head - CNC Machine Tools (USA)

Job Description

Position Title: Warehouse & Repair Centre Head CNC Machine Tools (USA)

Location: Central USA Warehouse & Repair Centre

Reports To: Country Head USA

Functional Coordination: All Zone Heads & Service Teams / USA Tech Centres

Schedule: Monday Friday, Core Business Hours (flexible as required)

Travel: Moderate travel (approx. 15 30%) across USA Tech Centres and customer sites as needed; limited international travel (0 10%) for factory coordination and training.

FLSA Status: Exempt About Us

We take a customer-first approach and believe strong execution comes from disciplined teamwork, ownership, and respect. We are building a new CNC Tech Center in New Jersey to support customer demos, applications collaboration, and service readiness.

We are an equal opportunity employer providing equal employment opportunities to all employees and applicants and complying with applicable federal, state, and local laws.

Role Summary

The Warehouse & Repair Centre Head owns centralized service parts planning, warehouse execution, depot repair/refurbishment operations, and technical escalation support for all USA Tech Centres. This role ensures high parts availability, fast turnaround repairs, disciplined inventory control, and repeat-failure reduction-directly improving machine uptime, service responsiveness, and customer satisfaction.

Essential Functions & Key Responsibilities 1) Warehouse & Spares Management

• Own service parts planning across USA Tech Centres using demand forecasting, ABC classification, and critical spares strategy.

• Define and manage min max, reorder points, and service-level targets (fill-rate / backorder control).

• Run warehouse execution: receiving, put-away, pick/pack/ship, expediting, and packaging standards for high-value components.

• Maintain inventory accuracy through cycle counting, audits, and disciplined transaction processing (WMS/ERP).

• Establish clear fulfillment SLAs to Zone Heads and service teams (standard vs expedite turnaround).

• Manage slow-moving/obsolete inventory controls and disposition processes while protecting availability.

2) Repair & Refurbishment Operations

• Own depot repair operations for spindles, drives, motors, and controllers with standardized diagnostics, work instructions, and test protocols.

• Implement intake triage (RMA/RGA) with clear disposition: warranty vs non-warranty, repair vs replace, priority tiers.

• Enforce quality gates: incoming inspection, in-process checks, final validation, and documented test results prior to release.

• Drive repair TAT performance through capacity planning, scheduling, and standard repair turnaround tiers by component type.

• Maintain repair history and failure-code data to improve reliability and reduce repeat issues.

3) Service Escalation Support

• Serve as the central escalation point for complex technical issues, supporting Zone/field teams with rapid diagnostics and containment actions.

• Coordinate technical support and parts prioritization for uptime-critical breakdowns (expedite workflow and decision authority).

• Lead structured RCA and corrective actions (CAPA-style discipline) with documented closure, owners, and timelines.

• Build and maintain a knowledge base of repeat failures, repair learnings, and recommended field actions.

• Run a recurring escalation review with Zone Heads/service leadership to focus on top uptime drivers and prevent recurrence.

4) Cost, Quality & Process Discipline

• Create a repair-vs-replace decision framework with cost targets and governance to control total service cost.

• Improve repair yield and reliability through standardized processes, training, and quality system discipline.

• Maintain documentation: work instructions, repair travelers, test reports, calibration/verification records, and traceability.

• Manage external repair vendors/suppliers where needed (lead time, quality, cost, warranty recovery).

• Enforce safety, 5S, and compliance practices in warehouse and repair operations (including ESD controls where applicable).

5) Team Leadership & Coordination

• Lead, coach, and develop warehouse, logistics, repair, and admin teams with clear roles, expectations, and accountability.

• Plan capacity/coverage (shifts and escalation support as needed), cross-train critical roles, and build bench strength.

• Establish daily/weekly performance rhythm: ship performance, TAT, backlog, fill-rate, accuracy, and escalation closures.

• Coordinate priorities with Country Head and Zone Heads to align inventory, repairs, and technical support with business needs.

• Build an execution culture centered on speed, accuracy, quality, safety, and ownership.

Performance Metrics (KPIs)

• Spare parts fill rate / backorder rate

• Inventory turns + slow-moving/obsolete reduction

• Inventory accuracy (cycle count / audit performance)

• Repair TAT by category (spindle/drive/controller) + backlog aging

• First-pass repair quality / repeat failure percentage

• Repair cost savings vs replacement + warranty recovery (where applicable)

• On-time shipment performance (standard + expedited)

• Escalation closure time and effectiveness (repeat issue reduction)

Qualifications & Experience

• Bachelor's degree in Mechanical / Electrical / Mechatronics Engineering (or equivalent experience).

• 12 18 years experience in CNC service, depot repair, spares, or service operations leadership.

• Strong knowledge of CNC spindles, drives, motors, controllers, and service-parts planning/warehouse execution.

• Experience with ERP/WMS inventory transactions, traceability, cycle counting, and service-level management.

• Proven leadership of technical teams with standardized workflows, documentation, and KPI discipline.

Work Environment & Physical Demands

Frequent exposure to warehouse, repair, and customer manufacturing environments with hazards such as noise, electricity, chemicals/coolants, heavy equipment, and automated/manual machinery. Physical demands include standing/walking on shop floors, occasional bending and lifting/carrying parts or fixtures, and periodic extended hours to support escalations and urgent service needs.