Country Head - USA | President / General Manager

Country Head USA | President / General Manager (CNC Machine Tools)



Location: Remote



Reports To: Global Leadership (CMD / Global CEO)



Functional Coordination: Tech Centers, customers, and central warehouse



Schedule: Monday Friday, Core Business Hours (flexible as required)



Travel: Extensive travel (approx. 50 70%) across the USA; periodic international travel (10 20%) for global coordination and factory engagements.



FLSA Status: Exempt

About

W take a customer-first approach and believe strong execution comes from disciplined teamwork, ownership, and respect. We are building a new CNC Tech Center in New Jersey to support customer demos, applications collaboration, and service readiness.

We provide equal employment opportunities to all employees and applicants and comply with applicable federal, state, and local laws.

Role Summary

Current below
The Country Head USA is responsible for building, scaling, and leading CNC's USA operations with full P&L ownership.

This role is about organization building, discipline, execution, and long-term growth, not just sales.

The Country Head sets the culture, governance, and performance rhythm for the entire USA business.

Suggested below
The Country Head USA is responsible for building, scaling, and leading CNC's USA business with full P&L ownership and end-to-end accountability across sales, applications, service, operations, and governance.

This role is a builder-leader mandate: establish the organization, operating cadence, and discipline required to deliver profitable growth, installed-base monetization, and customer trust through world-class execution.

Essential Functions & Key Responsibilities

1. Business & P&L Ownership

Current

• Own complete USA P&L: revenue, gross margin, cost, working capital
• Define annual and quarterly business plans
• Ensure pricing discipline and profitable growth
• Drive service revenue and installed-base monetization

Suggested (add FANUC "targets / budgets / cash flow / tracking")

• Own full USA P&L: revenue, margin, opex, working capital, cash flow
• Build and execute annual/quarterly operating plan (growth, cost, capacity, coverage)
• Enforce pricing/discount governance and profitable mix
• Drive aftermarket/service growth (spares, service contracts, retrofits, uptime programs)
• Establish performance tracking: plan vs actual, corrective actions, lessons learned

2. Organization Building & Leadership

Current

• Hire, develop, and lead Zone Heads and leadership team
• Build strong Sales, Applications, Service, and Operations culture
• Establish accountability, review cadence, and performance discipline
• Ensure right talent, right cost, right productivity

Suggested (add FANUC HR rigor + succession + compliance)

• Build and lead the leadership team (Zone Heads + Tech Center + Service + Ops + Finance)
• Create a high-performance culture: clarity of roles, accountability, cadence, standards
• Own leadership development: coaching, performance planning, evaluation, succession planning
• Ensure organizational design supports scale (territory coverage, service footprint, parts readiness)
• Partner with global HR/legal to ensure compliance with employment requirements and company values

3. Sales & Market Strategy

Current

• Define go-to-market strategy (direct sales focus)
• Drive territory expansion and key account penetration
• Oversee funnel quality, forecasting accuracy, and conversion
• Manage strategic customers and high-value negotiations

Suggested (add FANUC "partners / integrators / proposal" where relevant)

• Define GTM strategy (direct + strategic partners where needed) aligned to global goals
• Drive territory expansion, vertical strategy, and key-account penetration
• Run a disciplined commercial rhythm: pipeline health, conversion, forecast accuracy, deal governance
• Own strategic negotiations and executive customer relationships
• Strengthen proposal/application capability: right solution, right risk, right margin

4. Operations, Tech Centers & Service Excellence

Current

• Ensure strong coordination between Tech Centres and Central Warehouse
• Drive machine uptime, service response, and customer satisfaction
• Oversee inventory strategy, spares availability, and repair TAT
• Reduce repeat failures and improve reliability perception

Suggested (add FANUC "execution excellence / closeouts / lessons learned")

• Ensure seamless coordination across Tech Centers, central warehouse, and field service
• Establish service operating standards: response time, first-time-fix, uptime, escalation protocol
• Build parts strategy: critical spares, stocking policy, inventory turns, repair TAT, obsolescence control
• Reduce repeat failures through structured root-cause, corrective actions, and reliability feedback loop
• Track execution performance and implement lessons learned (install quality, handover, repeat issues)

5. Governance, Reporting & Representation

Current

• Establish weekly, monthly, quarterly performance reviews
• Report performance transparently to global leadership
• Ensure compliance with company processes and values
• Act as face of company in USA market

Suggested (add FANUC "alignment with global strategy / customer + employee engagement")

• Set the governance rhythm: weekly ops review, monthly business review, quarterly strategy review
• Report performance transparently to global leadership with clear actions/owners/dates
• Ensure adherence to processes, ethics, and brand standards
• Represent externally: customers, industry events, strategic partners
• Drive employee engagement and customer satisfaction as explicit leadership outcomes

6) Performance Metrics (KPIs)

Current

• USA revenue growth vs plan
• Gross margin and discount discipline
• Forecast accuracy
• Service revenue growth
• Inventory turns and cash discipline
• Team build-out, retention, productivity

Suggested (add FANUC-style categories + execution KPIs)

• Revenue vs plan (new machines + aftermarket)
• Gross margin + discount compliance
• Forecast accuracy (monthly + quarterly)
• Installed-base monetization (service contracts / spares / retrofits)
• Service execution: response time, first-time-fix, uptime, repeat-failure reduction
• Working capital: inventory turns, AR/DSO, cash flow
• People: leadership team build-out, retention, capability development, engagement

Qualifications & Experience

Current

• Bachelor's in Engineering or Business (MBA preferred)
• 18 25+ years CNC machine tools / capital equipment
• Proven scaling USA organizations
• Strong commercial, operational, leadership capability
• Discipline, clarity, accountability leadership style

Suggested (blend FANUC "cross-functional leadership / complexity")

• Bachelor's in Engineering/Business (MBA preferred)
• 15 25+ years in CNC machine tools / capital equipment / industrial technology
• Proven success leading cross-functional functions (sales, applications, service, operations, finance)
• Demonstrated experience building/scaling a region or country organization
• Strong executive communication, operating cadence discipline, and customer-facing leadership

Work Environment & Physical Demands

Frequent exposure to tech center, warehouse, and customer manufacturing environments with hazards such as noise, electricity, chemicals/coolants, heavy equipment, and automated/manual machinery.

Physical demands include frequent travel, standing/walking on shop floors, occasional bending and lifting/carrying materials, and periodic extended hours to support escalations, key installs, and business-critical deadlines.