Zone Head / Tech Centre Head - CNC Machine Tools (USA)

Job Description

Position Title: Zone Head / Tech Centre Head CNC Machine Tools (USA)

Location: Assigned USA Tech Centre

Reports To: Country Head USA

Schedule: Monday Friday, Core Business Hours

Travel: Regional travel required (up to ~50 70%)

FLSA Status: Exempt Role Summary

The Zone Head / Tech Centre Head is responsible for full regional ownership, including sales growth, demo effectiveness, service execution, team performance, and customer satisfaction. This role leads the Tech Centre as both a commercial and operational hub, ensuring disciplined execution across Sales, Applications, Service, and Administration. This is a hands-on leadership role requiring strong field presence, execution discipline, and accountability for results.

Essential Functions & Key Responsibilities 1) Regional Business Ownership

• Own regional revenue, margin, and growth objectives.

• Drive territory development, customer acquisition, and account expansion.

• Enforce pricing discipline and healthy order conversion practices.

• Monitor competitor activity, market trends, and customer demand dynamics.

2) Team Leadership & Development

• Lead and manage cross-functional teams including Sales, Applications, Service, and Administration.

• Set clear targets, KPIs, and performance expectations across functions.

• Conduct regular performance reviews, coaching, and corrective action where required.

• Build a culture of accountability, execution discipline, and cross-functional collaboration.

3) Sales & Funnel Governance

• Review sales funnel, forecasts, and projections on a regular cadence.

• Ensure realistic closure timelines, disciplined CRM hygiene, and forecast accuracy.

• Analyze lost orders and drive corrective actions and process improvements.

• Support key negotiations, strategic accounts, and high-impact opportunities.

4) Demo & Tech Centre Excellence

• Ensure demo machines are fully operational, calibrated, and effectively utilized.

• Drive disciplined demo planning, execution, and demo-to-order conversion.

• Oversee application readiness, technical quality, and demo preparation standards.

• Maintain Tech Centre infrastructure, safety, and operational standards.

5) Service Quality & Customer Satisfaction

• Ensure timely installation, commissioning, and responsive service support.

• Monitor service KPIs, customer feedback, and repeat issue trends.

• Coordinate with Central Warehouse, Parts, and Repair Centres for escalations.

• Drive root cause analysis and continuous improvement initiatives.

6) Coordination & Reporting

• Coordinate closely with the Country Head on strategy, execution, and priorities.

• Submit regular performance reports covering sales, service, and operations.

• Ensure compliance with company processes, policies, and reporting cadence.

Performance Metrics (KPIs)

• Regional revenue, margin, and growth achievement

• Forecast accuracy and pipeline quality

• Demo-to-order conversion rate

• Service SLA compliance and customer satisfaction

• Team productivity, capability development, and retention

• Discipline in reporting, cadence, and execution

Qualifications & Experience

• Bachelor's degree in Engineering, Manufacturing, or Business; advanced degree preferred.

• 12 20 years of experience in CNC machine tools or capital equipment industries.

• Proven experience leading cross-functional teams across sales, applications, and service.

• Strong commercial acumen combined with solid technical understanding.

• Ability to lead by example in a field-oriented, execution-driven environment.

Work Environment & Physical Demands

Combination of office, Tech Centre, and customer-site environments with exposure to manufacturing hazards such as noise, electricity, heavy equipment, and automated/manual machinery. Physical demands include frequent travel, standing, walking, site visits, operating a vehicle, and periodic lifting/pushing/pulling of equipment or materials.