Director of Customer Education

Job Description

Job Description

Description:

Join the Team: Spectrio Careers

Spectrio empowers human engagement by creating authentic experiences through content, innovation, and measurable insight that drive growth.

About Spectrio

Spectrio isn’t just a digital signage provider; we are the architects of modern customer experiences. From healthcare to automotive, we empower over 150,000 global locations to transform their physical spaces into dynamic digital destinations.

Headquartered in Tampa, Florida, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area. As an 11-time Inc. 5000 honoree and a member of the Tampa Bay Business Journal’s “Fast 50” and “Tampa Bay 200,” we are a proven leader in innovation. Our software consistently receives praise for its features and ease of use on Capterra and G2, earning multiple awards for technology and creative excellence.

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This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.

Primary Objective: This pivotal position will orchestrate and elevate our customer education and operational training functions, aligning them closely with overarching strategic goals.

Responsibilities include: 

• Develop and implement a strategic vision for customer education programs and initiatives that align with company goals and objectives.
• Lead the conception, implementation, and oversight of robust customer education and operational training programs, harnessing diverse learning modalities and cutting-edge technologies.
• Collaborate closely with leadership and cross-functional teams to ensure strategic alignment of customer enablement initiatives with corporate priorities.
• Establish key performance indicators (KPIs) and metrics to assess the efficacy and impact of customer education and operational training programs, continuously refining them based on data-driven insights.
• Establish scalable processes for delivering training and educational resources to customers across various channels, including in-person sessions, virtual classrooms, and self-paced learning platforms.
• Cultivate a culture of perpetual learning and development, empowering both customers and employees to acquire new skills and knowledge crucial for success.
• Provide strategic direction and mentorship to a cadre of customer education specialists, Knowledge base administrators, instructional designers, trainers, and other stakeholders, ensuring seamless integration with organizational objectives.
• Forge strategic alliances and partnerships with external training providers, educational institutions, and industry luminaries to expand the reach and potency of our customer enablement initiatives.
• Champion customer education as a core pillar of our organizational strategy, serving as an influential thought leader and advocate at industry events, conferences, and forums.

Requirements:

• Bachelor's degree in Education, Instructional Design, Business Administration, or a related field; advanced degree preferred.
• Proven track record of designing and implementing successful customer education programs that drive adoption, retention, and satisfaction.
• Deep expertise in instructional design, adult learning principles, and pioneering training methodologies.
• Exceptional strategic acumen and analytical prowess, adept at translating business imperatives into actionable customer enablement strategies.
• Superlative communication and interpersonal skills, with a knack for influencing and collaborating effectively across all organizational tiers.
• Demonstrated capability to galvanize teams, nurturing a culture of excellence, synergy, and perpetual improvement.
• Flexibility and adaptability to navigate complexity and drive transformation in a swiftly evolving business landscape.
• Passionate commitment to lifelong learning and professional growth, with an unwavering dedication to remaining at the vanguard of industry trends and best practices in customer enablement.
• Travel may be required for customer education, on-site training, or internal training purposes

Benefits Built for You

We care for our team members through a holistic benefits package designed to support your health, family, and future:

• Remote Work: We believe great work happens where you feel most inspired, backed by a culture that prioritizes connection, collaboration, and flexibility.
  • Company-provided monthly internet allowance included. 
• Vacation/Personal Time: Prorated PTO that accrues per pay period after 30 days of employment.
  • < 3 Years of Service: 15 days per year.
  • 3-5 Years of Service: 17 days per year.
  • 5+ Years of Service: 20 days per year.
• Paid Sick Leave : All employees accrue up to 40 hours (5 days) of sick time per year.
• Company Paid Holidays : 10 observed holidays per year
• Medical Insurance : Three plan options (Low HSA, Mid, and High Plans); Dental Insurance : High and Low PPO plan options; and Vision Insurance . 
• Basic Life Insurance : $50,000 policy, 100% employer-paid.
• Short-Term Disability : 100% employer-paid; covers 60% of weekly salary for up to 26 weeks. 
• Voluntary Benefits : Optional purchase of Voluntary Life/AD&D, Long-Term Disability, Accident, Critical Illness, and Hospital Indemnity.
• Pet Benefits Plan 
• Employee Assistance Program (EAP) : Confidential 24/7 support

Our Commitment to You

Ready to build the future of digital engagement? At Spectrio, we know that our innovation is only possible because of our people. We are committed to providing a supportive environment where your professional growth is prioritized and your personal well-being is protected. Join us as we continue to redefine the customer experience.

Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement. 

Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.

This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.