Business Operations Quality Analyst (Operations & Policy Analyst 3)

Initial Posting Date:
06/09/2026

Application Deadline:
06/16/2026

Agency:
Department of Human Services

Salary Range:
$6,834 - $10,076

Position Type:
Employee

Position Title:
Business Operations Quality Analyst (Operations & Policy Analyst 3)

Job Description:

The Oregon Department of Human Services (ODHS) is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Are you looking for a meaningful opportunity to use your analytical and developmental skills to support Oregonians' health and wellbeing? Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that support the Oregon Department of Human Services? If so, we encourage you to apply today to join our Oregon Eligibility Partnership (OEP) Oversight and Quality Assurance team as a Business Operations Quality Analyst!


Summary of Duties

Oregon Eligibility Partnership (OEP) provides direction and resources to everyone working to determine eligibility for Oregonians applying for and receiving medical, food, cash and childcare benefits through the ONE eligibility system. Learn more here.

The Oversight and Quality Assurance section is responsible for data analysis, centralized support services of hearings, quality assurance (QA) along with service level agreement (SLA) establishment and monitoring. Units include Statewide Quality, Central Coordination, Quality Assurance, and Hearings.

As a Business Operations Quality Analyst, you will:

• Maintain a work environment that respects, understands, and honors the lived experiences of our clients, colleagues, and communities we serve.
• Track, analyze, evaluate, and report on employee and program performance, designing and interpreting reports from systems.
• Evaluate complex ODHS Program performance (SNAP, CASH, Child Care and Medical) and effectiveness to meet key performance measures and state and federal statutory requirements. Evaluation outcomes and shared with ODHS, OHA, and DELC Executive Staff to inform program performance and operations.
• Interpret the demand capacity data and analyze current processes to develop needed adjustments/solutions and/or approaches workload.
• Process and analyze data using data visualization tools such as Tableau to identify trends, identify root cause, make predictions, establish recommendations, and draw conclusions for various management and executive teams throughout the Oregon Eligibility Partnership and statewide,
• Collaborate with management on the effective use of performance data to better manage operations.
• Collaborate with managers, staff, and other programs such OHA and DELC, on needed improvement strategies.
• Monitor workload and process performance, outcomes, evaluates findings, and prepares comprehensive reports and recommendations or ODHS, OHA, and DELC Executive Staff.
• Collaborate directly with and through the statewide ODHS eligibility teams and offices to include Self-Sufficiency, Adult and People with Disabilities, Area Agencies on Aging and Virtual Eligibility Centers.

Minimum Qualifications

• A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; and four (4) years professional-level evaluative, analytical and planning work.
  OR ;
• Any combination of experience and education equivalent to seven (7) years of experience that typically supports the knowledge and skills for the classification.

Essential Attributes

We are looking for candidates with:

• Advanced experience utilizing predictive analytics frameworks and technologies to develop insights and predictive solutions.
• Advanced proficiency in metrics development and data analysis using modern software solutions to support data-informed decision-making.
• Experience designing, maintaining, and analyzing data dashboards and visual reporting tools.
• Experience assessing historical trends, preparing analytical reports, and building forecasting models.

Attention all candidates! A cover letter is required. Clearly describe how you meet the essential attributes listed above in your cover letter .

• Your resume (optional) and cover letter (required) may be uploaded in the Resume/CV field on the online application. Do not upload documents in the Education section, as those are not visible to recruiters or hiring managers at this time.

• Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the hiring process and will be used to determine your starting salary range if you are selected as a final candidate.

• Please include detailed work history that includes the month/year start date and month/year end date for each role/job. If applicable for college degrees, please clearly indicate if a degree has been completed when providing educational history (graduation dates are not required).
• If you are selected as the final candidate and a degree is used to qualify you for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Working Conditions

• The work schedule is 8 a.m. - 5 p.m., Monday - Friday Pacific Time during initial training and the trial service period. Thereafter the schedule is negotiable based on business needs.
• This position is eligible for remote or hybrid work. At least once quarterly you will be required to report to the Salem office for training and onsite activities.
• Note: some travel expenses not provided, nor reimbursable for remote work employees per travel policy paragraph 105:
• Works in an integrated environment where diverse programs, partners and staff create the work team.
• Serve a diverse range of customers with compassion and professionalism through a trauma informed lens.
• General work conditions include high stress environment due to a high-volume workload with short time frames.
• Priority and scope of projects must be intensely monitored and frequent adjustments are required.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• Requires a valid driver's license or other acceptable method of transportation for travel.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans' and Oregon National Guard preference:

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

• This is a permanent, full-time position and is a Management Service, Non-Supervisory position and is not represented by a union.
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Alissa Walker. If you contact the recruiter, please include the job requisition number: REQ-201538.

• Email: View email address on click.appcast.io
• Phone (call or text): View phone number on click.appcast.io