Collections Specialist (ONSITE) at NPA Jacksonville, Florida

Job Title

Serve as the primary point of contact for customers regarding loss mitigation and collections-related inquiries. Perform outbound and inbound collection calls to resolve delinquent accounts. Analyze borrower financials to determine eligibility for retention (forbearances, modifications) or liquidation (short sale, deed in lieu) options. Maintain accurate and detailed records of all customer interactions and account activity. Provide exceptional customer service by addressing and resolving complex account issues, discrepancies, and disputes. Review accounts to ensure compliance with company policies, procedures, and regulatory requirements.

Qualifications

Excellent verbal and written skills with strong negotiation and active listening skills. Problem-solving, time management, and organizational skills. Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes. Strong attention to detail. Strong knowledge of investor guidelines (FHA, VA, FNMA, FHLMC). Able to thrive working in a fast-paced collaborative environment and manage multiple priorities. Strong computer skills including Microsoft Office applications. Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations. Able to analyze and interpret complex documents to make sound decisions and recommendations. Able to interact and communicate with individuals at all levels of the organization. High School diploma or equivalent; some college preferred. Typically requires a minimum of 3 years experience in collections, loss mitigation, or mortgage servicing.

Salary Type: Hourly Salary Min: $27 Salary Max: $27 Currency Type: USD