Assistant Operations Manager - Front Office

Assistant Operations Manager (Front Office Focus) The Assistant Operations Manager (Front Office Focus) supports daily hotel operations with primary responsibility for front desk performance, guest experience, and service recovery. This role partners closely with Housekeeping to ensure room readiness, cleanliness standards, and smooth communication across the Rooms Division. Salary range for this position is $65,000 - $79,400. Organization – Hotel Kabuki Hotel Kabuki is a stylish boutique hotel in San Francisco’s Japantown, blending modern Asian and Western design with upscale amenities. It offers elegant rooms and suites, many with balconies and panoramic city or garden views, and includes a modern fitness center, meeting facilities, and pet-friendly accommodations. Responsibilities Support and coach Front Office Hosts to deliver consistent, high-quality service. Assist with training, onboarding, and development of front office colleagues. Monitor and ensure adherence to cash handling policies and front desk procedures. Collaborate with Housekeeping, Engineering, and other departments to ensure room readiness and guest satisfaction. Maintain accurate records of shifts, audits, guest feedback, and colleague performance. Assist in scheduling to ensure appropriate staffing levels based on occupancy and business needs. Lead by example in providing genuine hospitality and professional guest interactions. Respond to guest concerns and follow through to resolution in a timely and courteous manner. Participate in departmental meetings, shift briefings, and hotel-wide communication efforts. Promote an environment that supports both guest satisfaction and colleague engagement. Maintain Hyatt brand standards and service quality. Continuously evaluate and improve operational processes. Occasionally provide support to Housekeeping and F&B teams. Qualifications Minimum 2–3 years of hotel Front Office experience, including supervisory or leadership responsibilities. Strong understanding of Front Desk operations, guest service standards, and service recovery. Working knowledge of Housekeeping operations and room status processes. Experience using a hotel PMS and related systems. Strong communication, organization, and problem-solving skills in a fast-paced environment. Ability to work a flexible schedule including nights, weekends, and holidays. Prior experience partnering closely with Housekeeping on room readiness, quality checks, and occupancy planning is preferred. #J-18808-Ljbffr JdV by Hyatt