Service Desk Technician

Make an impact. Solve problems. Be the reason someone’s day goes smoothly.

We're looking for a customer-first IT Service Desk Analyst who thrives on helping others and enjoys solving technical challenges. In this role, you’ll be a key part of the team supporting internal users, keeping systems running smoothly, and delivering a great experience every day.

If you enjoy fast-paced environments, communicating with people, and making technology feel simple and accessible, this could be a great fit for you.

What You’ll Do

Serve as the first line of support for users by diagnosing and resolving technical issues with speed and care.

Provide support via phone and chat, managing multiple conversations while maintaining quality service.

Troubleshoot a wide range of technologies including desktops, mobile devices, and enterprise applications.

Escalate complex issues when needed, ensuring nothing falls through the cracks.

Keep users informed with clear, friendly communication throughout the support process.

Document solutions and contribute to improving knowledge resources and processes.

Support and manage accounts, including password resets and access updates.

Work with tools like ServiceNow, SCCM, and other ITSM platforms to track and resolve issues.

Continuously learn and grow through feedback, collaboration, and hands-on experience.

What You Bring

Experience in a service desk, helpdesk, or customer support environment.

A passion for helping people and delivering excellent customer service.

Strong troubleshooting skills across Windows environments, with Mac experience as a plus.

Familiarity with tools like Active Directory, VPNs, Citrix, or mobile device management.

Ability to multitask and stay organized in a high-volume support setting.

Clear, professional communication, both written and verbal.

Comfortable typing and navigating multiple systems efficiently.

This is a Contract position based out of Phoenix, AZ.

The pay range for this position is $21.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Phoenix,AZ.

This position is anticipated to close on Jun 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.