Microsoft 365 Copilot Adoption & IT Support Specialist

MRE Consulting is seeking a motivated, technically proficient Microsoft 365 Copilot Adoption & IT Support Specialist for a three-month, part-time contract engagement supporting one of our managed services clients. This position will focus on driving the adoption of Microsoft 365 Copilot, developing practical AI-powered solutions, and providing hands‑on technical support within a Microsoft 365 environment. The selected candidate will work directly with end users and business stakeholders to identify productivity opportunities, develop customized Copilot agents, and integrate AI solutions with internal systems and third‑party vendor platforms using APIs and Microsoft Power Platform technologies. The ideal candidate combines strong Microsoft 365 technical knowledge, practical experience with Copilot Studio, foundational API integration skills, and the ability to communicate technical concepts to nontechnical audiences. This role requires someone who is comfortable working independently, troubleshooting technical issues, developing AI solutions, and helping employees incorporate Copilot into everyday business workflows. Key Responsibilities Provide one‑on‑one and group coaching sessions to help employees effectively utilize Microsoft 365 Copilot. Demonstrate practical Copilot use cases within Teams, Outlook, Word, Excel, and PowerPoint. Educate users on prompt engineering, responsible AI usage, and workflow optimization. Identify opportunities to improve employee productivity through AI‑powered tools. Develop and deliver user‑friendly training materials, workshops, and demonstrations. Support organizational change management initiatives to encourage Copilot adoption. Collaborate with business stakeholders to identify department‑specific AI use cases. Gather employee feedback and recommend improvements to Copilot adoption strategies. Design, build, configure, and maintain custom AI agents using Microsoft Copilot Studio. Develop Copilot agents that support business workflows, automate routine tasks, and improve access to organizational information. Configure agent topics, instructions, knowledge sources, actions, and conversation flows. Integrate Copilot agents with Microsoft 365 services, SharePoint, Teams, and other supported business applications. Create and manage Power Automate workflows to extend Copilot agent capabilities. Develop and test agent‑driven automation processes for common business scenarios. Troubleshoot issues related to agent responses, data retrieval, workflow execution, and integrations. Document agent configurations, integration requirements, and ongoing maintenance procedures. Apply established security, data governance, and access control standards when developing AI solutions. API Integrations & Third-Party Connectivity Assist with integrating Copilot agents and Power Platform solutions with external vendor applications using REST APIs and supported connectors. Work with API endpoints, JSON payloads, and common authentication methods such as OAuth 2.0 and API keys. Configure and troubleshoot Power Platform custom connectors where prebuilt integrations are unavailable. Support data retrieval and exchange between Copilot agents and approved third‑party systems. Collaborate with internal IT teams and external vendors to understand API documentation, integration requirements, and available endpoints. Assist with configuring authentication, permissions, and secure connectivity for API‑based integrations. Test API responses, validate data accuracy, and troubleshoot integration failures. Document API configurations, data mappings, dependencies, and integration workflows. Ensure integrations follow approved security practices and organizational data protection requirements. End-User IT Support Provide general Tier 1–2 technical support for Microsoft 365 applications and common workplace technologies. Troubleshoot issues involving Microsoft Teams, Outlook, OneDrive, SharePoint, and other Microsoft 365 services. Assist users with common workstation, software, and productivity‑related problems. Support routine Microsoft 365 user administration, licensing, permissions, and configuration activities. Assist with basic identity and access management requests. Document and elevate complex technical issues to appropriate client or MRE technical resources. Support routine operational technology requests as needed. Documentation & Reporting Develop knowledge base articles, technical procedures, and end‑user training materials. Document Copilot agents, automation workflows, API integrations, and technical configurations. Track training activities, Copilot adoption trends, and recurring technical issues. Provide periodic status updates regarding completed work, ongoing initiatives, and technical challenges. Identify opportunities for additional automation, improved workflows, and future AI solutions. Provide recommendations for maintaining and expanding implemented Copilot capabilities. Required Qualifications 2+ years of experience in Microsoft 365 support, cloud administration, automation, application integration, or a related technical role. Working knowledge of Microsoft 365 applications, including Teams, Outlook, SharePoint, OneDrive, Word, Excel, and PowerPoint. Practical experience using Microsoft 365 Copilot and Microsoft Copilot Studio. Experience creating or configuring Copilot agents, conversational AI workflows, or similar automation solutions. Familiarity with Microsoft Power Automate and Power Platform integrations. Foundational understanding of REST APIs, JSON, and API-based application integrations. Familiarity with authentication methods such as OAuth 2.0 and API keys. Ability to interpret API documentation and troubleshoot basic integration issues. Experience troubleshooting Microsoft 365 applications and general end‑user technology issues. Understanding of responsible AI usage, data access controls, and basic security practices. Strong communication, troubleshooting, and problem‑solving skills. Ability to explain technical concepts and AI functionality to nontechnical users. Strong organizational skills and the ability to work independently at a client location. Professional demeanor and a customer‑service‑oriented approach. Preferred Qualifications Hands‑on experience building and deploying custom agents using Microsoft Copilot Studio. Experience integrating Microsoft technologies with third‑party SaaS applications. Familiarity with Microsoft Graph API and Azure integration services. Understanding of API authentication, error handling, and data transformation. Experience using tools such as Postman for API testing and troubleshooting. Familiarity with Microsoft Entra ID, Exchange Online, and Microsoft Intune. Experience delivering technical training, workshops, or end‑user enablement programs. Understanding of change management and technology adoption practices. Prior experience in a Managed Services Provider (MSP) or IT consulting environment. Relevant Microsoft certifications such as MS-900, AZ-900, PL-900, or PL-400. The selected contractor is expected to work approximately 20 hours per week on‑site at the client's location. Day Scheduled Hours Monday 8 Hours 8 Hours Friday 4 Hours Total 20 Hours Weekly The initial contract is anticipated to run for three consecutive months, with potential for extension based on client requirements and business needs. Performance Expectations The successful contractor will be expected to: Increase employee awareness, confidence, and effective use of Microsoft 365 Copilot. Deliver consistent, approachable, and effective end‑user coaching. Identify and develop practical Copilot agents that address business needs. Build and support approved API integrations with internal and external business applications. Demonstrate the ability to configure, test, troubleshoot, and document AI‑powered workflows. Provide responsive and professional Microsoft 365 technical support. Maintain accurate documentation of developed agents, integrations, and support activities. Follow established security policies, change management processes, and technical escalation procedures. Communicate progress, technical challenges, and recommendations to MRE Consulting and client stakeholders. Demonstrate initiative, adaptability, and a continuous improvement mindset. Ideal Candidate We are looking for a technically capable individual who enjoys both building technology solutions and helping people use them effectively. The ideal candidate can coach an employee on using Copilot to improve daily productivity, develop a custom Copilot Studio agent to support a business workflow, and connect that agent to an external vendor application using supported APIs and automation tools. They should be comfortable balancing hands‑on technical development with direct end‑user interaction and general Microsoft 365 support responsibilities. This opportunity is well‑suited for a Microsoft 365 Specialist, Junior Cloud Engineer, Power Platform Developer, or AI Automation Specialist with strong communication skills and an interest in enterprise AI adoption. About MRE Consulting MRE Consulting provides IT consulting, managed services, cloud solutions, cybersecurity, and technology advisory services. Our team works collaboratively with clients to deliver practical solutions that improve operational efficiency, strengthen technology environments, and support business growth. #J-18808-Ljbffr MRE Consulting, Ltd.