Regional Manager- West Coast

Regional Manager- West Coast

Unique business and operational leadership opportunity in Aviation Security

ACTS is a wholly owned subsidiary of ICTS Europe. Formerly known as Gate Safe, ACTS specializes in the provision of security solutions and services including catering inspection, aircraft security and cargo screening. With corporate offices in Chicago and operational centers at more than 30 airports across the United States, ACTS provides nationwide coverage. As an ICTS Europe subsidiary, ACTS offers unmatched experience, expertise, quality and innovation.

Reporting to the Senior Director, Operations, the Regional Manager, West is fully accountable for the performance of their 5 locations (LAX, SAN, SFO, HNL, OGG) and approximately 100 employees. This includes driving best-in-class security, safety and compliance, delivering on operational metrics, developing and growing customer relationships and exceeding financial targets. This position will suit a hands-on leader who thrives on responsibility and accountability, has a track-record of developing high-performing teams and naturally instills a rigorous security and safety culture in their people. The ideal candidate will have airline services and/or security experience, be energized by overcoming challenges and delivering sustainable results, and motivated by the opportunity to contribute to long-term development and growth of the company.

Essential Duties and Responsibilities:

• Accountable for P&L performance of all units within their region, ensuring that EBITDA meets Budget expectations.
• Defines staffing schedule, manages labor hours to that schedule, works with HR to ensure that the schedule is fully staffed and manages to overtime targets.
• Drives year over year productivity improvement in their region.
• Ensures effective working relationship with local union and minimizes employee relation issues
• Implements the ACTS-Aviation Security safety program across all units, meeting SQOR targets and delivering year over year improvement in safety performance
• Ensures all internal security auditing functions taking place effectively (SCOR program, video review, quarterly business audits) and that ACTS-Aviation Security Compliance audits acted upon (watchdog video reviews, physical audits)
• Captures all potential revenue opportunities across the existing customer base
• Oversees and continually develops security units (each includes at least one Security Manager/Supervisor and a complement of unionized Security Agents);
• Develops and maintains strong relationships with the airlines, catering companies, airport staff, union representatives, and expands our operations in multiple airports through your sales and relationship building skills
• Works with Regional HR Manager to recruit, hire and retain highest quality subordinate managers and security Agents.
• Monitors training and ensure that all Managers/Supervisors and Agents are up-to-date in their training
• Coordinates annual training programs
• Reviews and analyzes daily reports addressing performance gaps to Budget
• Disciplines Managers/Supervisors as necessary
• Maintains all provisions, regulations, procedures and processes in current collective bargaining agreement.
• Provides coaching, development and performance reviews to subordinate Supervisors and Managers.
• Ensures and maintains all security related records as indicated by the local Airline Customers, TSA, and other Governmental.
• First point of contact in addressing compliance issues raised by customers or TSA, preparing incident reports that ensure problems addressed and allow for effective defense of any penalties.
• Ensures that all Government, Customer, Airlines, and local requirements are met.
• Reports all daily, weekly, monthly activities to the appropriate member of management.
• Conducts and ensures that all training and orientation are provided to employees.
• Performs all other duties as assigned by ACTS-Aviation Security Senior and Corporate management.

Salary Range: $95-115K annually

Education: Bachelor's degree preferred or equivalent work experience in business or related field

Work Experience: Strong operational management experience (5-10 years), preferably in airport/airline operations, to include:

• at least 5 years at the management level or equivalent;
• experience managing in a union environment;
• P&L experience
• operational experience building/growing a business or service line

• Preferred, but not required:
• Federal security experience, i.e. FAA or TSA.
• experience in the airline/airport industry.
• security experience

Job Skills: Excellent leadership and communication skills. Exceptional ability to connect with front line employees. Strong PC computer skills, including Word, Excel, Outlook, and familiarity with the Internet. Business acumen

Candidates will be required to go through pre-employment drug screen, criminal check and/or airport fingerprinting.

ACTS-Aviation Security is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category protected under applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.