Field / Help Desk Service Technician ( IT/VoIP)

Job Description

Job Description

PLEASE NOTE: This position is an in-office position in Plano, Texas, and the role will include both help desk and field technician work. The position will also require travel between customers around the Plano-Dallas Area.

We are a Managed Service Provider (MSP) specializing in IT, Telecom, Cabling, and Audio Visual services, operating from our offices in NYC, South Florida, and Houston. Our primary focus is to deliver comprehensive technology solutions to small and mid-sized businesses. We take great pride in fostering exceptional growth opportunities and hands-on training for our dedicated team.

Our approach to talent development is unparalleled, as we actively nurture our technicians’ potential to ascend to management or assistant management roles, typically within 18 months of joining our team. We firmly believe in the growth of our employees and have high expectations that they will reach high levels of success within our organization.

As a Help Desk and Field Technician, your responsibilities will include providing both remote and on-site support for desktop operating systems (Windows and OSX), software, printers, VoIP telephone systems, and mobile apps. You will engage directly with clients in person, by phone, and via email, making effective time management skills essential.

This dual-role position will also give you the opportunity to perform and assist with cabling duties at various locations, requiring your technical expertise on-site. To thrive in this role, we expect you to possess an educational background in IT and/or hold relevant certifications. Join our team and contribute your skills to providing top-notch IT support.

Employee mileage will be reimbursed for travel to and from customer sites, in addition to a $50/month reimbursement for mobile phone plans.

Interviews:

• All interviews will be conducted via Zoom initially and will be followed up with an in-person meeting.
• Please have professional references available.

Hours:

• Full-time with minimal (usually no) overtime required.
• All candidates are required to work from the office 5 days a week.
• Monday - Thursday 8 AM - 5 PM, Friday 8 AM - 5 PM

Compensation:

• Varies by skill level – Please see the job post for salaries
• 401K with 4% Match after 1 Year

Responsibilities:

• Delivering IT and telecom support to clients through phone, email, remote sessions, and in-person interactions.
• Efficiently resolving hardware and software issues in both Apple and Windows environments.
• Providing mobile device support.
• Acting as first point of contact for incoming help desk requests, ensuring prompt resolution or escalation.
• Conducting basic end-user training to empower clients in utilizing their systems effectively.
• Assisting with light CAT6 cabling and terminations as needed.

Required Experience:

• Windows Desktop expertise
• OSX Desktop proficiency
• Proficiency in Microsoft Office, including Outlook
• Basic networking knowledge
• Ability to troubleshoot basic hardware issues

Useful Experience (but not required):

• Windows Server administration
• OS X Server management
• Familiarity with Active Directory

Job Type: Full-time

Pay: $42,500.00 - $52,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Help Desk or IT Support: 1 year (Preferred)
• Windows: 1 year (Required)

Education:

• Associate (Required)

License/Certification:

• CompTIA A+ (Required)

Work Location: In person