Desktop Support Technician

Job Summary Desktop Support Technician, Alpharetta, Georgia (US-GA), United States (US). On-site, client-based role. Only candidates local to Alpharetta, GA considered. Role Responsibilities Ensure proper day‑to‑day operation of technology applications and equipment by identifying, researching and resolving technical problems Provide deskside assistance to resolve technology issues and provide how‑to knowledge transfer to end users on a variety of computer‑related issues Perform scheduled moves, installations, and cancellations, as well as other MAC‑related tasks Provide quality levelII support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to management Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow‑up work and/or calls receive appropriate attention Ensure all tickets are resolved within documented service levels Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs Possess excellent presentation, verbal communication and written skills Provide technology refresh support as needed All other tasks as assigned Basic Qualifications 2+ years of experience with end‑user support & desktop support 2+ years of experience with Windows operating system Additional Skills White Glove support or experience supporting VIPS is a plus Able to work on feet for up to 8 hours per day and lift items up to 50 lbs A+ Certification Highly Preferred Must be flexible to work shift/weekend schedule Must have a valid driver’s license and personal vehicle for travel between client offices if necessary NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this hourly role is $25.66 – $34.72/hour. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For EEO Policy Statement, please click If you’d like more information on your EEO rights under the law, please click For Pay Transparency information, please click #J-18808-Ljbffr