Patient Services Representative

Patient Experience Representative

It's more than a career, it's a calling

OK-SSM Health St. Anthony Hospital - Oklahoma City

Worker Type: Regular

Job Highlights:

The Patient Experience Representative will not have patient care duties however, they will improve patient satisfaction by completing hourly rounds on patients and families.

Job Summary:

Under supervision and in collaboration with other health care professionals, assist in performing a variety of nursing care services for patients.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Receives patient care assignment from the registered nurse (RN) in charge. Initiates delegated tasks based on demonstrated competence in performing nursing activities for specific patient age group served.
• Collects and documents data for the admission assessment, reassessment and/or scheduling appointments or surgeries at specific times for patient population. May document and provide appropriate data to the RN and/or LPN for analysis and validation of patients response to care or treatment and when significant change occurs in the patients condition.
• Informs licensed nurse of any changes in patient condition/needs, of patient complaints, and of patient/significant other educational needs.
• Stocks and maintains supplies and equipment in keeping with patient care needs and cost containment. Utilizes time and supplies economically and conscientiously.
• Assists with delegated clerical duties such as answering telephones, relaying messages, transcription of physician orders, preparing and organizing the patient's medical record.
• In an inpatient environment, responsibilities may also include the following: answers patients calls for help, takes their vital signs, and monitors their behavior and physical condition for progress or deterioration. Assists with baths, ambulating, feeding, skin care, personal and oral hygiene and making occupied and unoccupied beds. Performs dressing changes, enemas, ostomy care, toileting, turning, cough and deep breathing, catheter care, collection of biological specimens, measuring and recording intake and output of fluids.
• In an inpatient environment, prepares patients for discharge and accompanies them upon dismissal as indicated. Orients new patients and significant others to the nursing unit.
• In an outpatient environment, manages referrals for medical and surgical specialist appointments. Provides assistance in patient care to patients three years of age or older.
• Works in a constant state of alertness and safe manner.
• May perform point of care testing according to policies and procedures.
• Performs other duties as assigned.

EDUCATION

• Completion of a state approved unlicensed assist personnel program (UAP) or meets the exempted UAP guidelines (documented proof required) or enrolled in UAP through SSM Health upon hire or if hired in Oklahoma/Wisconsin, completion of the Clinical Partner I orientation checklist during 90 day orientation/probationary period.

EXPERIENCE

• No experience required.

PHYSICAL REQUIREMENTS

• Constant standing and walking.
• Frequent use of hearing and speech to share information through oral communication.
• Frequent use of hearing to distinguish body sounds and/or hear alarms, malfunctioning machinery, etc.
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent reaching, gripping, and keyboard use/data entry.
• Frequent use of vision for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Occasional bending, stooping, crawling, kneeling, sitting, squatting and repetitive foot/leg and hand/arm movements.
• Occasional use of vision to judge distances and spatial relationships.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Occasional lifting/moving patients.
• Occasional use of smell to detect/recognize odors.
• Occasional driving.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONSState of Work Location: Illinois, Missouri, Oklahoma, Wisconsin

• Basic Life Support HealthCare Provider (BLS HCP) - American Heart Association (AHA)

Work Shift:

Day Shift (United States of America)

Job Type:

Employee

Department:

8451000040 Nursing Service Scheduled Weekly Hours: 20

Benefits:

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay(fees may apply)before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law.