Operation Manager

Job Description

Job Description

About the Role:

Join Elite Maintenance Service as our Operation Manager and play a pivotal role in ensuring our operations run smoothly and efficiently. Based in Pasadena, CA, we are dedicated to providing top-notch maintenance solutions while fostering a collaborative and dynamic work environment.

Responsibilities:

• Oversee daily operations to ensure efficiency and effectiveness across all service lines.
• Manage and train a team of maintenance staff to uphold our high service standards.
• Develop and implement operational policies and procedures to enhance productivity.
• Monitor key performance indicators (KPIs) and prepare reports for senior management.
• Coordinate with vendors and suppliers to ensure timely delivery of materials and services.
• Resolve customer complaints and ensure client satisfaction through effective communication.
• Conduct regular inspections to maintain quality control and compliance with safety regulations.
• Assist in budgeting and financial management to optimize operational costs.

Requirements:

• Proven experience in operations management, preferably in the maintenance or service industry.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills to interact with clients and staff.
• Proficiency in operational management software and MS Office Suite.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Valid driver’s license and a clean driving record.

About Us:

Elite Maintenance Service has been serving the Pasadena community for over a decade, delivering exceptional maintenance solutions that our customers can rely on. Our commitment to quality and customer satisfaction has earned us a loyal client base, and our employees thrive in a supportive environment that values teamwork and growth.