Sr. Manager, Procurement Operations

Job Description The Senior Manager of Procurement Operations is accountable for enterprise‑wide Goods Not for Resale (GNFR) Procure‑to‑Pay (P2P) process strategy, governance, and performance. This role owns the design, implementation, and enforcement of policies, controls, and operating standards governing purchase order and P2P activities to ensure compliance, scalability, and financial integrity across the organization. The Senior Manager leads cross‑functional alignment with Strategic Sourcing, Accounts Payable, Finance, IT, and Business Units, serving as a primary liaison between Sourcing, suppliers, and P2P end users. Operating with broad decision authority and limited oversight, the role drives standardization, resolves complex enterprise‑level issues, and ensures a consistent, efficient purchasing experience that supports business execution and risk management at scale. What will you do? Oversee the end‑to‑end Procure‑to‑Pay (P2P) process, including policies, processes, and tools, partnering closely with Accounts Payable, Finance, and Business Units to ensure efficiency, compliance, and accuracy across the enterprise. Develop, execute, and continuously improve P2P training and enablement for Goods Not for Resale (GNFR) users across the enterprise. Provide strategic leadership to a globally distributed team responsible for enterprise P2P support, service delivery, and issue resolution. Establish service quality expectations and operating mechanisms (e.g., intake triage, escalation paths, root‑cause discipline, and stakeholder feedback loops) to improve speed to resolution and overall user experience. Monitor and drive enterprise purchase order (PO) health, including open order management, aging reduction, and close‑out activities. Lead the creation and ongoing evolution of a Purchase Order Center of Excellence, driving standardization of PO processes, controls, and best practices enterprise‑wide. Create and institutionalize capital PO and annual expense PO processes, including governance, controls, and cross‑functional alignment with Finance and business leaders. Represent the Procurement organization in enterprise financial systems and P2P tool discussions, advocating for GNFR requirements and influencing process and roadmap decisions. Oversee procurement reporting and analytics; establish performance metrics and enable the team to leverage system functionality to drive insights, compliance, and continuous improvement. Build and maintain strong relationships with business stakeholders to drive adoption of and adherence to procedures and policies across P2P, catalog, and ordering processes. Oversee the catalog update and governance process, ensuring sourcing teams embed catalog management requirements and policy adherence into contracting and supplier onboarding activities. Lead vendor management for catalog suppliers providing field supplies and goods, including supplier onboarding, ongoing performance management, and structured quarterly business reviews to proactively address service and execution issues. Support the Strategic Sourcing team through procurement strategy development, supplier enablement alignment, and sourcing‑to‑pay process integration. Develop and execute strategies to improve efficiency, automation, and service quality, simplifying procurement processes for field users while maintaining appropriate controls and compliance. Perform other duties as assigned. Qualifications Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Strong experience with Procure‑to‑Pay platforms (e.g., BuyerQuest) and extensive working knowledge of ERP systems such as SAP or Oracle. Demonstrated strategic mindset with intellectual curiosity; comfortable operating in ambiguous environments and proactively identifying trends and improvement opportunities aligned to business objectives. Proven ability to build strong relationships and influence peers, partners, and senior stakeholders across the enterprise. Strong project management capabilities, including planning and execution, progress tracking, barrier removal, change management, conflict resolution, and consensus building. Excellent analytical and problem‑solving skills, with the ability to identify root causes, synthesize key themes, develop creative solutions, and communicate insights clearly and concisely. Exceptional written and verbal communication skills, with the ability to tailor messaging to diverse audiences and present information in a clear, compelling manner. Ability to prioritize, organize, and manage multiple initiatives effectively in a fast‑paced, dynamic environment. Certifications, Experience, and Education Certifications: MBA, CPM, CPSM, CPSC, PMP preferred. Experience: 7+ years of progressively increasing responsibility in Procurement, Sourcing, Category Management, or Supply Chain Management. Education: Bachelor’s degree required. Location & Work Availability This position is Hybrid (4 days in office, 1 day remote), based at our corporate headquarters in Raleigh, North Carolina. Benefits Summary We believe in supporting our Team Members and those they love through comprehensive health & wellness benefits. Learn more here: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state, or local protected class. 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