SAP BASIS Team Lead

Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio. We are driven by our core values of Quality, Integrity, Respect for the Individual, Customer Focus, Innovation, and Continuous Improvement, which are demonstrated through our daily actions. For over 75 years, our dedication to our core values has been the foundation for our success. Our products have been up into space, down to the bottom of the ocean, and everywhere in between. That same dedication spans to our customers.

Throughout our organization we demonstrate a commitment to these values and those we bring onboard. Whether you want to grow in your role or explore broad opportunities and develop new skills—you’ll thrive in a culture that promotes learning and development.

We strive to be a company where we all can do our best work with a true sense of purpose and belonging. 

Be Connected. Be Valued. Be You.

We hope you’ll consider joining our team.

The IT Team Lead, SAP BASIS position is responsible for the overall health, performance, security, and continuous availability of our SAP systems. Leading a team of IT professionals, the role ensures operational excellence while delivering technology solutions and support. Serves as the strategic liaison between IT and stakeholder groups to ensure technology initiatives align with business objectives and deliver measurable value. Maintains detailed technology and integration architecture at an enterprise and project level in collaboration with Enterprise Architects, IT operations teams, and subject matter experts from Swagelok IT and business units for assigned solutions. The role combines leadership responsibilities with hands-on contribution to both project execution and daily operations.

Essential Duties and Responsibilities:

Build and maintain SAP system infrastructure.

o Hands-on administration of all enterprise SAP applications, including installation, configuration, upgrades, troubleshooting, and support in a hybrid environment.

o Manage and maintain SAP high-availability (HA) and disaster recovery (DR) solutions.

o Proactively monitor the SAP landscape to identify and resolve potential issues before they impact the business.

o Advocate and drive adoption of best practices and fit-for-purpose solutions across the enterprise.

o Develop, maintain, and update documentation for SAP BASIS policies and procedures.

o Perform Root Cause Analysis and communicate resolution recommendations.

o Implement operating systems and application patches and service releases as required.

o Implement 3rd party and custom developed applications.

Lead and mentor a team. Set clear goals, delegate responsibilities effectively, track performance, and develop team capabilities to ensure consistent delivery of IT services.

Ensure service responsiveness and reliability. Monitor and manage incoming service requests, incidents, and change orders, driving timely resolution and a high level of customer satisfaction.

Foster stakeholder relationships. Build trusted partnerships with stakeholders and external service providers advocating for success by ensuring IT solutions deliver value and support evolving business needs.

Co-develop technology roadmaps. Partner with business and IT leaders to define, prioritize, and maintain shared technology roadmaps that enable innovation and operational efficiency.

Oversee system implementations. Manage end-to-end execution of digital solutions and platform rollouts, ensuring alignment with business objectives, adherence to timelines and budgets, and minimal disruption to plant operations.

Drive innovation and continuous improvement. Identify gaps and opportunities across processes, tools, and systems to proactively introduce improvements that enhance service quality and business impact.

Foster stakeholder relationships . Build trusted partnerships with IT and functional leaders, advocating for their success by ensuring IT solutions deliver value and support evolving business needs.

Educate and develop associates to achieve individual and organizational goals . Provide clear direction, regular coaching, and performance feedback. Lead by example with integrity, address concerns constructively, and create growth opportunities while ensuring alignment with company policies and performance standards.

Responsible for leading associates through Swagelok’s Performance Management system , as a leader, you are expected to know, enforce, and appropriately escalate all Swagelok associate policies.

Approximate # of direct reports : 2-6

Education and/or Work Experience Requirements:

Education: Bachelor’s degree in Computer Science, Business Administration, Engineering or equivalent experience

Experience:

o 10 years of relevant experience to include 7+ years of hands-on experience in SAP BASIS administration, including exposure to multiple SAP applications and support activities such as ECC, S/4HANA, BTP, security, desktop integration, data recovery, and system backup

o Proven experience with the administration and integration of SAP systems across a hybrid landscape, specifically managing both on-premise installations (e.g., ECC, S/4HANA) and cloud-hosted environments (e.g., Azure, SAP BTP services)

o 2+ year supervisory responsibilities preferred

Skills:

o Excellent communication and problem-solving skills, with the ability to translate technical issues into business context

o Strong team leadership, change management, and communication skills across technical and non-technical audiences

o Skilled at stakeholder and relationship management, building trust and collaboration across business, operations, and IT teams

o Proficient in delivering complex technology projects and executing IT service operations

Hours: Ability to work off-hours to support business needs and initiatives

Working conditions and/or Physical Requirements:

• Working conditions associated with normal office environment.

• Ability to operate standard office equipment (e.g., computer, telephone, copier, printer, etc.).

• Ability to effectively communicate in both small and large groups and settings.

• Ability to traverse between multiple locations in Ohio and Pennsylvania as needed.

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and quantitative productivity standards.

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards. 

To apply:

1. Click ‘Apply Now’ to the role of interest, upload your resume and complete the application.

2. Those that match our qualifications will be contacted to schedule a phone interview.

Congratulations on taking the first step to B e Connected. B e Valued. B e You.

Swagelok is proud to be an Equal Opportunity Employer.  Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, pregnancy, pregnancy-related medical conditions, age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law.

_Swagelok will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, the Americans with Disabilities Act Amendments Act of 2008, and Ohio state law. _

_This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Swagelok is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason. _

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