Account Manager

We are seeking an experienced CNC Field Service Technician to install, maintain, troubleshoot, and repair CNC metal-cutting machines throughout Eastern Pennsylvania, Southern New Jersey, Maryland, and Delaware. This full-time position offers $35–$45 per hour plus overtime, with primarily regional day travel and occasional overnight stays. Benefits include medical, disability, and life insurance; a 401(k) with profit sharing; paid time off and holidays; ongoing OEM and in-house training; and company-provided tools, phone, and laptop.

Responsibilities:

• Install, commission, align, calibrate, and test CNC metal-cutting machines at customer facilities.
• Diagnose and repair mechanical, electrical, PLC, and CNC control-related issues.
• Service multi-axis CNC machines, lathes, vertical machining centers, horizontal machining centers, and grinding machines.
• Troubleshoot CNC controls and equipment, including FANUC, Mazak, Okamoto, or similar platforms.
• Perform preventive maintenance and emergency repairs to minimize customer downtime.
• Provide on-site training to CNC machine operators and maintenance personnel.
• Complete service reports, parts usage records, and job documentation.
• Communicate with service coordinators, OEM contacts, and customers throughout each service call.
• Maintain company-provided tools, parts inventory, and service equipment.
• Build strong customer relationships through responsive and professional service.
• Travel throughout the regional territory, including occasional overnight stays.

Requirements:

• At least five years of hands-on experience servicing CNC metal-cutting machines.
• Experience with FANUC, Mazak, Okamoto, or comparable CNC machines and controls preferred.
• Ability to read electrical schematics and troubleshoot PLCs, motors, drives, CNC controls, and mechanical systems.
• Associate degree in electrical engineering, mechatronics, or a related technical field, or equivalent hands-on experience.
• Strong mechanical and electrical troubleshooting abilities.
• Ability to work independently and manage a regional service territory.
• Valid driver’s license and clean driving record.
• Willingness to travel extensively throughout Eastern Pennsylvania, Southern New Jersey, Maryland, and Delaware.
• Experience with robotics, pallet changers, or other CNC automation systems preferred.
• Comfortable using Microsoft Office and digital service documentation tools.