Product Business Owner - Workforce Management & Labor Optimization

Product Business Owner - Workforce Management & Labor Optimization Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family. Who you are: The Product Business Owner (PBO) for Harri’s Workforce Management (WFM) and Labor Optimization products owns the business vision, customer alignment, and adoption of Harri’s suite of WFM capabilities—including labor forecasting, scheduling, compliance, timekeeping, and broader workforce deployment tools. Working as a strategic player in the product organization, this role acts as the bridge between customers, market needs, and Harri’s product and data science teams, ensuring our WFM and labor optimization solutions deliver measurable operational impact and become the industry benchmark. The scope extends beyond internal product ownership to external market engagement and advocacy, including building credibility with consulting firms, industry influencers, and enterprise stakeholders who shape labor strategy across the restaurant and hospitality ecosystem. The PBO must combine deep business acumen, customer empathy, and product ownership discipline with the ability to engage senior stakeholders, design ROI-based business cases, and track adoption outcomes. Key Responsibilities: Serve as the primary business owner of Harri’s WFM and labor optimization portfolio, accountable for how it drives measurable value for customers and for Harri. Conduct regular customer discovery sessions with enterprise partners (franchisors, operators, finance leaders, HR executives, workforce managers) to gather insights on scheduling practices, compliance challenges, adoption barriers, and ROI opportunities. Develop and lead customer advisory councils to validate roadmap direction and ensure WFM/labor products address real-world operational needs. Engage with market influencers and consulting ecosystems (labor productivity consultants, workforce technology specialists, accounting/advisory firms, management consultants) to strengthen Harri’s positioning as the trusted partner for labor and profitability optimization. Represent Harri at industry forums, panels, and analyst briefings, advocating for our vision of labor optimization and workforce excellence. 2. Business Impact & ROI Define and track business KPIs across WFM and labor optimization, including: Forecasting accuracy (e.g., WAPE/MAPE) Scheduling efficiency and compliance adherence Employee retention and engagement outcomes Labor cost savings and variance reduction Build and communicate ROI case studies with measurable proof points (e.g., “Brand X reduced overtime costs by 15% and improved retention by 10% after adopting Harri’s WFM suite”). Partner with Sales, Solutions, and Customer Success to position WFM and labor optimization as a competitive differentiator in RFPs, pitches, and renewals. Define and track business KPIs across WFM and labor optimization, including: Forecasting accuracy (e.g., WAPE/MAPE) Scheduling efficiency and compliance adherence Employee retention and engagement outcomes Labor cost savings and variance reduction Build and communicate ROI case studies with measurable proof points (e.g., “Brand X reduced overtime costs by 15% and improved retention by 10% after adopting Harri’s WFM suite”). Partner with Sales, Solutions, and Customer Success to position WFM and labor optimization as a competitive differentiator in RFPs, pitches, and renewals. 3. Product Ownership & Execution Co-ownership of the product backlog for WFM and labor optimization with a business-first lens; prioritize features and improvements based on customer impact and market opportunity. Collaborate with technical Product Managers, Engineering, and Data Science to deliver high-impact enhancements that integrate scheduling, timekeeping, compliance automation, and workforce optimization. Act as business subject-matter expert during PI planning, roadmap reviews, demos, and product launches. Validate product performance with customers through pilots, structured feedback loops, A/B testing, and adoption studies. 4. Adoption, Performance & Analytics Own the design and implementation of adoption analytics to measure usage, engagement, and impact of WFM products. Partner with Analytics (Harri IQ) to embed benchmarking, dashboards, and outcome reporting for customers, highlighting labor efficiency, compliance performance, and ROI. Build frameworks for measuring user adoption and success (e.g., % active users, time-to-value, feature utilization) and drive interventions to improve outcomes. Ensure feedback-driven product evolution by combining data-driven adoption metrics with customer/market insights. Own the design and implementation of adoption analytics to measure usage, engagement, and impact of WFM products. Partner with Analytics (Harri IQ) to embed benchmarking, dashboards, and outcome reporting for customers, highlighting labor efficiency, compliance performance, and ROI. Build frameworks for measuring user adoption and success (e.g., % active users, time-to-value, feature utilization) and drive interventions to improve outcomes. Ensure feedback-driven product evolution by combining data-driven adoption metrics with customer/market insights. 5. Cross-Functional & Market Collaboration Work with Compliance & Legal teams to ensure full incorporation of local and global labor regulations into product - especially labor optimization - workflows. Collaborate with Implementation & Customer Success teams to enable best-practice adoption and ensure customers maximize value from WFM capabilities. Partner with Marketing to shape external messaging, thought leadership, and advocacy campaigns around Harri’s leadership in labor optimization. Build bridges with external consultants and industry experts, positioning Harri as the preferred platform partner in their profitability and workforce strategies. Experience and Skills: Workforce Management & Labor Domain Expertise: deep knowledge of forecasting, scheduling, compliance, and labor optimization in hospitality. Product Ownership: Ability to translate business needs into product requirements and prioritize based on ROI. Customer Discovery & Enterprise Engagement: strong skills in gathering insights from operators, HR/finance leaders, and advisory councils. Analytical & ROI Orientation: Proficiency in using KPIs (WAPE, MAPE, adoption, cost variance) to build business cases and measure impact. Cross-Functional Collaboration: Proven ability to work with product managers, engineering, data science, compliance, customer success, and marketing teams. Communication & Influence: Strong storytelling, presentation, and stakeholder management skills. SaaS Product Experience - Background in building, scaling, or managing SaaS software products; workforce or HCM solutions experience is a strong plus. The salary range for this position is $150,000-$225,000 (USD). *Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.* #J-18808-Ljbffr Harri