Practice Assistant II, Orthopedic Surgery, Hand

Practice Assistant II - Orthopedic Hand Surgery

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

MGH Orthopedic Surgery, Hand | Hybrid | Monday - Friday

Build your career in healthcare while making a meaningful difference in the patient experience! We are seeking an organized, detail-oriented, and patient-focused Practice Assistant II to join the Orthopedic Hand Surgery team at Massachusetts General Hospital. In this important administrative role, you'll help coordinate patient appointments, support surgical scheduling and preoperative planning, and ensure smooth practice operations in a fast-paced ambulatory surgical setting. Working alongside nationally recognized orthopedic surgeons and a collaborative clinical team, you'll play a key role in helping patients navigate their care while supporting the clinical, operational, and academic missions of the Department of Orthopedic Surgery. This is an exciting opportunity to develop specialized expertise in orthopedic surgery, patient coordination, and healthcare administration while contributing to exceptional patient care.

What You'll Do

• Coordinate outpatient appointments, manage provider schedules, and maintain accurate scheduling records to support efficient clinic operations.
• Assist with surgical scheduling, case entry, and coordination of preoperative testing, medical clearances, and other surgical requirements.
• Support surgeon operating room block scheduling and provider calendar management to maximize efficiency and patient access.
• Obtain prior authorizations for advanced treatments, including imaging studies and injections, as needed.
• Monitor Epic In Basket messages, manage incoming calls, respond to patient inquiries, and appropriately route clinical questions and requests.
• Help patients and families navigate scheduling, testing, procedures, treatments, and follow-up appointments, referring clinical questions to the appropriate care team.
• Process patient documentation, including disability paperwork, leave-of-absence forms, medical letters, and other required records.
• Maintain accurate electronic medical records, scan documentation into Epic, and request medical records and laboratory results as needed.
• Support clinic readiness, patient check-in and check-out, registration, billing processes, and co-payment collection as needed.
• Serve as an Epic Super User for scheduling, registration, and billing systems, providing assistance and training to colleagues. Epic training is provided!
• Collaborate with surgeons, clinical staff, surgical schedulers, and administrative colleagues to resolve scheduling challenges and support efficient patient flow.
• Participate in departmental initiatives, workflow improvements, and special projects while maintaining compliance with hospital policies and patient confidentiality requirements.

Qualifications

• High school diploma or equivalent required.
• 23 years of office experience required.
• Clinical background and experience using Epic strongly preferred.
• Proficiency in Microsoft Office Suite and familiarity with standard office operations and administrative procedures.
• Strong written and verbal communication skills with the ability to communicate professionally with patients, families, providers, and colleagues.
• Excellent organizational, multitasking, and time management skills with exceptional attention to detail.
• Ability to manage routine and non-routine phone inquiries, resolve administrative issues, and maintain accurate documentation.
• Ability to work independently, manage competing priorities, and adapt to changing needs in a busy ambulatory surgical practice.
• Strong customer service and interpersonal skills with a commitment to providing a positive, compassionate patient experience.

Why Join Our Team?

• Hybrid work arrangement with a MondayFriday schedule.
• Comprehensive benefits, including medical, dental, and vision coverage.
• 403(b) retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass and additional employee perks.
• Opportunity to grow your career within Orthopedic Surgery at Massachusetts General Hospital.
• Work alongside nationally recognized orthopedic surgeons and multidisciplinary teams dedicated to delivering exceptional patient care.
• Develop specialized expertise in hand surgery, surgical scheduling, preoperative coordination, and advanced treatment authorizations.
• Gain valuable experience navigating Epic, managing complex provider schedules, and supporting surgical practice operations.
• Contribute to innovative patient care initiatives while supporting the clinical and academic missions of the Department of Orthopedic Surgery.

You'll play an important role in helping patients navigate their orthopedic surgical care while ensuring surgeons and clinical teams have the administrative support they need to deliver exceptional service. Join a collaborative team where your organizational skills, attention to detail, and commitment to the patient experience make a meaningful impact every day!

Remote Type: Hybrid

Work Location: 55 Fruit Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $17.71 - $24.94/Hourly

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.