Customer Service Representative

Customer Service RepresentativeLocation: Tampa, FL 33602 (Onsite)Duration: Initial 12-month contract (with possible extension)Start Date: Targeting 12/7/26Pay Rate: $21/hr. on W2 (paid weekly)Benefits: Medical, dental, vision.Training Hours – Monday through Friday 9am -5:30pm EST – Will follow schedule selected at offer time, once training is completedShifts:Monday - Friday 8H 30L 10:30 AM - 7:30 PM ESTMonday - Friday 8H 30L 11:30 AM - 8:00 PM ESTMonday - Friday 8H 30L 12:00 PM - 8:30 PM ESTMonday - Friday 8H 30L 12:30 PM - 9:00 PM ESTJob Description: Department- 401K Retirement and Benefits supports participants in employer sponsored 401(k), pension, and non-qualified deferred compensation plans. Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error free processing of financial transactions.Required skills:REQUIREMENT of 2 or more years of customer service experience and below skills.Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and informationComputer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a REQUIREMENTAbility to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environmentStrong communications skills, great grammar, and the ability to communicate with management, peers, and clientsRobust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poisePositive attitude that embracing coaching as an opportunity to improvement in current roleAbility to handle confidential matters and sensitive information in a responsible manner.Ambitious and self-motivatingMUST be able to work in a virtual setting on site during training.