After-Hours Customer Service Representative

Job Description

Job Description

Description:

After-Hours Customer Service Representative – Lehi, UT

Looking for a career where you can make an impact? Ardent Logistics might be just the place for you! As an After-Hours Customer Service Representative , you’ll play a critical role in keeping our operations running smoothly overnight. This position requires problem-solving, quick decision-making, and collaboration with a dynamic team—all while ensuring our customers, carriers, and partners receive the support they need.

What’s in it for you:

• Competitive pay: $18 – $22 per hour
  
• Comprehensive in-house training and mentoring program
  
• Health, Dental, and Vision coverage
  
• Paid vacation and holidays
  
• 401(k)
  
• Career advancement opportunities as the company grows

Your role:

• Shift: Friday 22:00 - Saturday 06:00, Saturday 18:00 - Sunday 06:00, Sunday 18:00 - Monday 06:00
  
• Track and trace after-hours and overnight shipments
  
• Accurately document and report issues that occur overnight
  
• Collaborate with the sales team to onboard new carriers
  
• Monitor industry platforms to ensure carrier quality and compliance
  
• Review insurance certificates to confirm required coverage levels

What we’re looking for:

• Strong problem-solving and decision-making skills
  
• Reliable and dependable, with excellent attention to detail
  
• Ability to work independently in a fast-paced environment
  
• Clear and professional communication skills
  
• A proactive mindset and willingness to take ownership of responsibilities

Why Ardent?

Ardent is a leader in the transportation and logistics industry, known for its fast-paced sales model and innovative technologies. Every day, we help arrange thousands of freight movements across the country, powered by our core values: unity, dedication, and creativity.

Beyond business, we care deeply about our employees, customers, carriers, and communities. Our teams take part in local and global community initiatives, making Ardent a company that not only does well but also does good.

Additional Details:

• Job Type: Full-time
  
• Compensation: $18.00 – $22.00 per hour
  
• Benefits: Health, Dental, Vision, 401(k), paid time off
  
• Work setting: In-person for training, with the option to transition to work from home
  

Ardent is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Requirements: