Senior Accounts Receivable / Order-to-Cash Specialist

Better Earth is seeking a Senior Accounts Receivable / Order-to-Cash Specialist to lead and enhance our end-to-end AR and collections function. This role is critical to maintaining healthy cash flow while managing a high-volume, high-complexity customer portfolio that includes both current accounts and legacy balances. This position is best suited for a hands-on AR professional who thrives in fast-paced environments, is comfortable navigating ambiguity, and brings strong judgment, persistence, and customer communication skills. This is not an accounting or month-end close-focused role, but rather a specialized AR position with deep operational ownership. The ideal candidate will be comfortable operating in a growing environment where collaboration, urgency, accountability, and proactive problem-solving are critical to success. Key Responsibilities Own the full order-to-cash lifecycle, from invoicing through payment application and collections Manage a high-volume AR portfolio, including: Current customer collections Complex and historically aged balances (2+ years) Proactively follow up on overdue balances via phone and email to drive timely resolution and payment Maintain detailed documentation of collection activity, disputes, and resolutions within ERP/CRM systems Apply payments accurately and timely, including ACH, wire, check, and credit memo activity Dispute Resolution and Cross-Functional Coordination Investigate and resolve invoice discrepancies, short pays, chargebacks, deductions, and billing disputes Partner closely with Sales, Finance, Customer Experience, and Operations teams to resolve customer issues and unblock payments Act as a primary AR point of contact for customer billing and payment inquiries Escalate high-risk or stalled accounts with clear recommendations and next steps Reporting, Aging, and Cash Flow Support Prepare and maintain weekly AR aging reports and collection status updates Identify trends, risks, and root causes impacting cash flow and customer payment behavior Support leadership with visibility into delinquency trends, aging cleanup progress, and customer risk Assist with reconciliations and audit support as needed Process Improvement and Scalability Identify opportunities to reduce manual AR work, improve data accuracy, and streamline workflows Support improvements to invoicing, collections cadence, dispute tracking, and documentation standards Contribute to NetSuite and systems optimization efforts related to AR and order-to-cash processes Help establish scalable AR best practices as the company continues to grow Qualifications And Experience 4+ years of progressive Accounts Receivable and Collections experience in a high-volume environment Proven experience managing complex customer accounts and aged AR balances Strong working knowledge of collections strategies, dispute resolution, and customer payment workflows ERP experience required (NetSuite strongly preferred) Strong written and verbal communication skills with confidence engaging directly with customers Comfortable handling inbound and outbound customer collection calls Highly organized, detail-oriented, and able to manage competing priorities independently Strong follow-through, accountability, and urgency in driving collections outcomes Experience in manufacturing, distribution, logistics, packaging, or other operationally intensive industries is a plus Experience working in fast-paced and evolving environments preferred Alignment with Better Earth’s mission and values #J-18808-Ljbffr BetterEarth