Training and Support Specialist

Focused on enhancing employee readiness and student experience, the remote Field & Enrollment Quality, Training & Support Specialist will design and deliver onboarding programs, provide ongoing training and performance support, and conduct quality assurance reviews in a part-time capacity. Key responsibilities Design and facilitate structured onboarding programs for Field Representatives and Enrollment Counselors Conduct quality assurance reviews of student-facing interactions and provide individualized coaching based on findings Develop and deliver engaging training programs for Field and Enrollment teams while maintaining training materials and resources Required qualifications Bachelor's degree in Human Resources, Organizational Development, Business Administration, or a related field 3-5 years of experience in training, onboarding, quality assurance, or organizational development Direct experience in Field Recruitment, Enrollment Advising, or a similar enrollment-focused environment Experience developing training materials and conducting quality assurance reviews Proven ability to support organizational change initiatives