Quality Control Specialist IV

Job Description

Join a team that helps deliver consistent, high-quality execution across lending deal setup. You will help prevent defects, improve turnaround times, and strengthen controls through detailed review and partnership.

Job summary

As a Quality Control Specialist in Deal Setup Quality Control , you perform daily quality control reviews across deal setup activities to ensure accuracy, timeliness, and adherence to documented procedures and controls . You partner with internal stakeholders to resolve exceptions, reduce rework, and support consistent execution against service level commitments.

Job responsibilities 

• Perform quality control review and validation for deal setup activities, ensuring completeness and accuracy prior to completion
• Meet established quality and volume service level commitments, including same-day completion requirements where applicable
• Follow documented controls, policies, and procedures; escalate issues when requirements are not met
• Validate client documentation and reconcile data across credit and loan systems to prevent defects and rework
• Follow up with external agents/customers and internal partners for missing notifications, documentation, or confirmations to enable timely closure
• Partner with Business, Legal, and Operations stakeholders to clarify requirements, resolve exceptions, and reduce turnaround time
• Maintain accurate records of work performed, provide clear status updates, and support effective handoffs
• Identify recurring errors, share insights, and contribute improvement ideas to enhance quality, efficiency, and stakeholder experience

Required qualifications, capabilities, and skills

• Bachelor’s degree in Finance or a related field, or equivalent work experience
• Experience in financial services with consistent delivery in a controlled operations environment
• Understanding of business financial statements and lending/loan concepts across industries
• Strong attention to detail and quality mindset, with ability to identify defects, inconsistencies, and missing requirements
• Strong research, analytical, and comprehension skills, including ability to interpret and validate information across multiple sources and systems
• Effective time management and prioritization skills to meet deadlines, manage multiple assignments, and sustain quality standards
• Strong written and verbal communication skills, including ability to escalate clearly and in a timely manner

Preferred qualifications, capabilities, and skills

• Experience supporting lending deal setup workflows and performing quality control reviews
• Working knowledge of loan systems and tools (for example, ACBS, LIQ, and/or VLS)
• Experience supporting control reporting, issue tracking, and root-cause identification
• Demonstrated ability to partner across teams and adapt to changing priorities while maintaining accuracy

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.