Customer Service Representative

Job Description

Job Description

Customer Service Representative | Pay: $14-16 .00 per hour | Monday- Friday 7 :00am – 3 :30pm

What Matters Most:

• Competitive pay ranging from $14.00 - $16.00 an hour
• Temp-to-hire opportunity with potential for career growth and stability
• On-site position located in Lake Mary, FL
• Schedule: Monday – Friday 7:00 am – 3:30 pm

Job Description:

Our client is seeking a detail-oriented Customer Service / Clerical Support professional to support a busy business unit and customer service team. This role is responsible for entering customer purchase orders, processing vendor invoices, and assisting with administrative and operational tasks in a fast-paced environment.

Responsibilities:

• Enter customer purchase orders into ERP system
• Create job folders and maintain contract review logs for new orders
• Update order details and maintain accuracy in system records
• Assist with shipment documentation, reports, and proof of delivery
• Support production planning by preparing shop/work order packets
• Monitor customer portals and provide updates to internal teams
• Research and resolve customer inquiries and billing issues
• Maintain logs, reports, and order tracking documentation
• Initiate and document customer quality alerts as needed
• Provide general clerical support and backup phone coverage
• Assist with continuous improvement initiatives

Qualifications and Requirements:

• High School Diploma or equivalent
• 2–5 years of clerical, customer service, or administrative experience
• Strong computer skills (Excel, Microsoft Office)
• Excellent attention to detail and organizational skills
• Ability to multitask and communicate effectively across departments

Your New Organization:

A manufacturer of stamped, fabricated, finished, wired and assembled metal for select industry partners. Use state-of-the-art laser cutting, bending, welding, punching and machining equipment in an environment where safety and integrity come first.

Your Career Partner:

The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.

In the spirit of pay transparency, we want to share the base salary range for this position, which is $14.00 - $16.00 per hour, not including benefits, potential bonuses, or additional compensation. If you are hired, your base salary will be determined based on factors such as individual skills, qualifications, experience, and geographic location. In addition, we also believe in the importance of pay equity and consider the internal equity of our current team members as part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth