Server

Title: Server, Napa
Reports to: General Manager
Classification: Non-exempt 

Summary of Position:

The Server at A16 plays a key role in delivering outstanding dining experiences to our guests. Responsible for providing attentive, knowledgeable service, the Server is essential in promoting the restaurant’s Southern Italian menu, wine offerings, and overall casual fine dining experience. The ideal candidate will be a team player, possess excellent communication skills, and have a passion for exceptional service and building relationships with the community.

Responsibilities:

Guest Service

• Greet guests promptly and courteously, providing an inviting atmosphere from the moment they arrive.
• Accurately take and deliver food and beverage orders, ensuring guests’ needs are met.
• Maintain extensive knowledge of the menu, wine list, and special programming to make informed recommendations.
• Connections will be enhanced through product and service knowledge as well as guest recognition, encouraging a community-driven environment.

Table Management

• Manage assigned tables efficiently, ensuring timely service and guest satisfaction throughout their meal.
• Anticipate guest needs, addressing any concerns with urgency and professionalism.
• Handle guest inquiries and complaints effectively, ensuring a positive dining experience.
• Teamwork in service, supporting colleagues’ tables when needed.

Support Operations

• Collaborate with kitchen staff to ensure accuracy of orders and timely deliveries.
• Assist in maintaining the cleanliness and organization of the dining area. Follow all checklists to ensure standards and set-up needs are achieved.
• Participate in daily line-up meetings to discuss menu highlights, specials, and service standards.

Sales and Experience Enhancement

• Understand the interests of the guest by highlighting wine, beverages, desserts, and other menu items that may enhance the guest experience.
• Process payments accurately and efficiently, adhering to company policies on cash handling.

Team Collaboration

• Work closely with fellow team members and leadership to create a cohesive team environment.
• Participate in ongoing training and development initiatives, strengthening service skills and menu knowledge.

Health and Safety Standards:

• Adhere to all health and safety guidelines, including proper food handling, sanitation practices, and safety protocols.
• Maintain personal hygiene and a professional appearance at all times.

Competencies:

• Strong customer service skills and a friendly demeanor.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Excellent communication and interpersonal skills.
• Intermediate knowledge of Italian cuisine and wine is preferred.

Work Hours:
Requires availability for nights, weekends, and off-site events during peak seasons.

Please be aware of the Company Request For Time Off Black Out Period: No RTO will be granted from Thanksgiving Week until the week following New Year's.

Physical Demands:
Position involves standing, walking, and occasional lifting up to 50 lbs within a restaurant setting.

Experience:
Previous experience as a server in a fine dining restaurant setting is preferred; familiarity with POS systems is a plus. A current Food Handlers Certification is required.

Other Duties:
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO Statement 

A16 is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law. 

In California, the following also are a protected class: race; religious creed; color; national origin; ancestry; physical disability; mental disability; medical condition, including genetic characteristics; genetic information; marital status; sex; pregnancy, childbirth or related medical conditions; perceived pregnancy; actual or perceived gender; gender identity or expression; sexual orientation; civil air patrol membership; service in the military forces of the State of California or of the United States; military and veteran status; lawful conduct occurring during non working hours away from restaurant premises; and age [40 or over]. Included in the definition of each protected category is the perception of membership in a protected category and an individual’s association with an actual or perceived member of a protected category.