Client Support Specialist - Onboarding & Care Coordination

Job Description

Job Description

Client Support Specialist – Onboarding & Care Coordination

Self Care Counseling is seeking a detail-oriented, compassionate, and customer-focused Client Support Specialist to join our Operations Team. This position focuses on onboarding calls for new clients, care coordination, and administrative support while helping create an exceptional experience for clients and staff.

As a key point of contact, you will help clients navigate the steps to begin services, assist with scheduling and documentation, and support efficient daily operations across our growing mental health practice.

Work Location & Training

Initial training will take place at our Loveland, Ohio office. Beginning around March or April 2027, this position will work onsite at both our Loveland, Ohio and Greendale, Indiana locations. Candidates must be available to work at both offices.

Responsibilities Include:

• Conducting onboarding calls with new clients and parents or guardians to explain services, assist with paperwork, and prepare them for their first appointment
• Answering incoming phone calls and responding to client inquiries and messages professionally and promptly
• Scheduling appointments and collaborating with clinical and administrative staff to connect clients with appropriate services
• Reviewing and processing intake documentation, confirming client information, and following up on incomplete onboarding steps
• Verifying insurance information and benefits when needed
• Supporting nonclinical care coordination and case-management-related tasks, including referrals, community resources, authorized records requests, and communication with other providers
• Helping clients navigate practical barriers to accessing care, including scheduling and technology concerns
• Managing electronic records and maintaining accurate, timely documentation of calls, coordination activities, and follow-up efforts
• Assisting with front desk coverage and client check-in processes
• Supporting office supply and inventory management
• Collaborating with clinical and administrative staff to maintain smooth daily operations
• Completing assigned administrative projects and additional tasks as needed
• Maintaining confidentiality and following company policies and HIPAA requirements
• Referring clinical questions and urgent concerns to the appropriate team member according to established procedures

Qualifications:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• Experience in healthcare, behavioral health, customer service, or administrative support required
• Strong organizational and time management skills
• Excellent verbal and written communication abilities
• Ability to manage multiple tasks, maintain accuracy, and follow through in a fast-paced environment
• Proficiency with Microsoft Office and web-based systems
• Ability to work professionally and compassionately with diverse populations
• Ability to work independently, collaborate with a team, and seek guidance when needed
• Availability to work onsite at both the Loveland and Greendale offices

What We Offer:

• Competitive compensation
• Medical, dental, and vision insurance
• Paid training and onboarding
• A supportive team environment
• Opportunities for growth and development
• Meaningful work supporting individuals seeking mental health services

At Self Care Counseling, our mission is to empower clients to make valuable changes in their life by learning how to prioritize themselves. This role supports that mission by making the first steps into care welcoming, organized, and easier to navigate.

Self-care is not selfish. It is essential.