HomeBase Stabilization Coordin

HomeBase Operations Coordinator

Non-Exempt

Metro Housing|Boston is a leading nonprofit dedicated to connecting the residents of Greater Boston with safe, decent homes they can afford. Metro Housing empowers families and individuals to move from homelessness to housing stability. Serving more than 25,000 households annually, we work seamlessly to bridge the gaps among government, nonprofits, and corporations to continually increase our impact. With more than 30 years' experience piloting and implementing housing programs, we have solidified our position as an industry-leading expert on navigating the affordable housing field.

We mobilize wide-ranging resources to provide innovative and personalized services that lead families and individuals to housing stability, economic security, and an improved quality of life.

The HomeBase Operations Coordinator will work closely with all members of the HomeBase team to ensure all administrative activities, systems and resources are organized, coordinated, and accurate. The coordinator will enter data into and maintain data tracking systems for the program/s he/she is administering. The coordinator will assist with all administrative reporting and ensure accuracy of all data collection and entry. This is a hybrid position where you will work a minimum of two (2) days per week in the office at 1411 Tremont Street Boston, MA. Hybrid work schedule may change, and you will be notified by your supervisor.

Reports To:

HomeBase Stabilization Program Manager

Responsibilities

Track and report all program (HomeBase) payments for weekly check run processing through accounting

Facilitate training for new Operation staff onboarding and refresher for current Operation staff

Assist with HomeBase Operations email including working closely with owners for recoupments, collaborating with internal staff for ACH returns/reissues, returned checks and any other payment related questions

Monitor all HAPPY data entry, including running weekly program demographic reports and following up with operations administrators to correct for accuracy

Maintain basic knowledge of all HomeBase programs and Metro Housing/EOHLC policies

Maintain a working knowledge of all operations tasks to provide coverage for other operations staff when necessary

Work closely with all program staff to ensure that applications are complete and accurate, and processed in an efficient and timely manner.

Other duties as assigned include but not limited to approving HomeBase submissions and backup Language Assistance Plan [LAP] activities for the department.

Qualifications

Ability to communicate effectively and compassionately with clients, internal team members and external partners.

Strong time management and organization skills and the capability to handle high-volume of administrative work and manage a very busy work environment with competing priorities;

Sensitivity to the needs of a diverse, low-income population. Demonstrated ability to handle emotionally stressful situations and manage conflict. Empathetic to those needing reasonable accommodation as well as language assistance;

Ability to work independently and with a team;

Ability to adapt to changing work demands;

Strong interpersonal, written and oral communication skills;

Proficient with Windows, Microsoft Access, Word, Excel, and comfort learning new software and tracking systems;

High School Diploma or GED required. Bachelor's Degree preferred;

Experience with housing systems, homelessness, and social service providers (preferred);

Preference Given To

Candidates with multilingual skills (verbal and written). We are seeking candidates that speak and write English and at least one of the following languages (for interpreting and translation): Vietnamese, Cape Verdean Creole, Portuguese, Cantonese, Mandarin, Toisanese, and Spanish.

Candidates who live within two miles of Metro Housing|Boston's headquarters at Roxbury Crossing.

An Equal Opportunity Employer