Strategy Insights & Planning Associate Consultant - Cloud Patient Support Services

What you’ll do Strategy Insights & Planning Associate Consultant in the Insights & Analytics Capability Group will support our clients in delivering advanced technology solutions that improve patient support services through data analytics and problem solving. Support end-to-end delivery of Patient Support Services technology solutions, working closely with senior consultants, architects, and client stakeholders. Support requirements gathering workshops for PSS programs including enrollment & intake, case management, benefits verification, prior authorization, patient engagement and education, document business requirements, user stories, and acceptance criteria, and apply program SOPs, compliance, and PHI considerations. Configure and support solutions on Salesforce Health Cloud, Salesforce Life Sciences Cloud, and Salesforce Experience Cloud. Assist in defining workflows, validations, and program logic. Support Experience Cloud portals for patient, provider, or field users. Collaborate with developers to clarify functional intent and validate builds. Participate in Agile delivery activities including sprint planning, demos, and retrospectives. Support UAT planning, test scenario creation, and defect validation. Assist with go‑live and hypercare activities. Ensure documentation is up to date and delivery standards are followed. What you’ll bring 3‑6+ years of experience in Patient Support Services technology implementations. Hands‑on PSS domain experience that can translate business requirements into functional designs and Salesforce configurations under guidance. Strong understanding of pharma PSS operations and workflows. Hands‑on familiarity with Salesforce Health Cloud / Life Sciences Cloud. Working knowledge of Salesforce objects, workflows, reports, and dashboards. Strong analytical and documentation skills. Ability to work in fast‑paced Agile environments. Strong communication skills, both verbal and written, with the ability to structure thoughts logically during discussions and presentations. Exposure to patient support programs for rare disease, specialty, or cell & gene therapy programs. Proficiency in working within a virtual global team environment, contributing to the timely delivery of multiple projects. Travel to other offices as required to collaborate with clients and internal project teams. Fluency in English. Client‑first mentality. Intense work ethic. Collaborative spirit and problem‑solving approach. How you’ll grow Cross‑functional skills development & custom learning pathways. Milestone training programs aligned to career progression opportunities. Internal mobility paths that empower growth through s‑curves, individual contribution, and role expansions. Perks & Benefits At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. Hybrid working model We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on‑site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face‑to‑face connections. Travel Travel is a requirement at ZS for client‑facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client‑facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Inclusion & Belonging At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive. Equal Opportunity Employer ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. #J-18808-Ljbffr ZS