Senior Trust & Safety Specialist

Conduct thorough and objective investigations into violations of Community Guidelines and Terms of Service, including sensitive content such as child sexual exploitation Identify violation trends and patterns by reviewing and analyzing internal data and conducting outside research Develop proposals for responding to violation trends through detection, policy change, and/or feature enhancements Own operational workflows, including industry-wide information sharing and law enforcement referrals Recommend tooling optimization and develop and improve processes Work with internal stakeholders on ad hoc safety-related projects Own new workflow launches end-to-end Develop and conduct training for other Trust & Safety team members Provide support to the global Trust & Safety team, potentially including a standing schedule with a weekend day Requirements Comfort working within a content moderation environment Ability to problem-solve independently and with peers, structuring ambiguous business challenges into actionable plans Strong analytical skills, including working with large data sets and providing insights through data visualization software such as Google Sheets, Looker, and Grafana Experience using data querying languages, including SQL, for investigative work Experience working effectively with cross-functional teams and management Excellent verbal and written communication skills and sound judgment Ability to prioritize, focus, thrive in a dynamic environment, and adapt to evolving business needs Proven track record of developing and implementing processes and identifying improvement opportunities Experience investigating criminality or abuse online or offline Experience working with product and engineering teams to develop trust and safety tools and solutions Bachelor’s degree or equivalent work experience 3+ years of experience in technology, safety, or a related field Flexible work hours, full-time availability, and weekends as needed Willingness and ability to work with sensitive, offensive, or disturbing content Core Competencies Demonstrates strong analytical skills and experience in data analysis, including proficiency in SQL and data visualization tools like Google Sheets, Looker, and Grafana. Proven ability to develop and implement processes in a content moderation environment while effectively collaborating with cross-functional teams. Highest-signal resume keywords Data Analysis SQL Proficiency Content Moderation Experience Process Development Cross-Functional Collaboration ATS Optimization Keywords Hard Skills Data Analysis SQL Data Visualization Process Development Investigative Skills Soft Skills Problem-Solving Communication Judgment Adaptability Prioritization Industry Keywords Content Moderation Trust & Safety Community Guidelines Terms of Service Criminality Investigation Tools & Technologies Google Sheets Looker Grafana #J-18808-Ljbffr Jobtailor