Facilities Technician II - [YR] Dollywood's DreamMore Resort & Spa - Full Time Year Round

Job Title

The ideal candidate will monitor, operate, and maintain building equipment and structures.

Summary of Essential Functions and Responsibilities

Maintains equipment using proper tools in a skilled craftsman-like manner

Performs assignments as directed by the Director of Facilities and Facilities Manager

Assumes the duties of other mechanics when required, including light carpentry, plumbing, grounds maintenance, electrical, painting, pool and spa maintenance, etc

Performs regularly scheduled guest room preventative maintenance keeping the rooms product in "like new" condition and of the highest quality

Ensures exterior grounds are regularly maintained and free of debris

Ensures exterior water features are well maintained, free of algae and debris

Completes regular property tours and inspections, identifying and repairing defects

Performs preventative maintenance on all equipment

Repairs all malfunctioning mechanic devices

Utilizes HOTSOS Work Order System regarding respond time repair request for carpentry, electrical and electronics, plumbing, HVAC, carpeting, and painting

Maintains pools and spas

Willing to acquire AFO Certification

Responds to guest room calls and assists guests with room issues

Is a specialist in a specific skill (Electrical, plumbing, painting, carpentry, etc.)

Becoming a specialist in a skill is a prerequisite for promotion to Facilities Supervisor

Education and Experience Required

Minimum 18 years of age

High school diploma or equivalent

Minimum two-year job-related experience

Requires thorough knowledge of a specialized trade or technical field

May require operating knowledge of manufacturing or computer equipment

Ability to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record

Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills, and Abilities

Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees

Must be self-motivated and disciplined

Must be able to prioritize and complete work assignments on a timely basis

Must maintain strict confidentiality and judgment regarding privileged information

Must have professional appearance with good personal hygiene

Must be productive in a fast-paced environment

Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines

Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills

Must be able to communicate effectively with Guests and Hosts using approved communication methods

Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals

Able to comprehend instructions and retain information

Able to perform duties consistent with creating a safe and secure environment for hosts and guests

Able to be flexible to handle frequent changes in priorities

Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed

Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work

Must be committed to continuous improvement

Must promote and support a "team" work environment by cooperating and helping co-workers

Able to add, subtract, multiply and divide with accuracy

Able to accomplish basic repairs on HVAC, pool, and other machinery

Able to compile objective and measurable data and produce reports

Physical Requirements | Environmental Conditions

Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company's safety guidelines for safe lifting

Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours

Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions

Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat

Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods

Able to meet the physical demands of the job, including stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.