Restaurant Supervisor [YR] - Dollywood's DreamMore Resort & Spa - Full Time Year Round

Restaurant Supervisor

The Restaurant Supervisor is to provide an excellent dining experience for our guests through proper steps of service and maintain a great work environment for our fellow hosts and vendors. This is all to be done in a manner consistent with The Dollywood Company Mission & Values.

Summary of Essential Functions & Responsibilities

• Checks with Front Desk for daily occupancy/forecast to ensure adequate staffing for the day, make adjustments as needed
• Creates all assignments for the shift to include section assignment, opening side work and closing side work
• Ascertains the daily specials from kitchen and communicates them to the Servers
• Ensures Hosts meet established grooming standards on a daily basis
• Inspects dining room, outdoor patio, and lounge for cleanliness, proper supply levels and proper staffing. During inspection ensure all tables are set correctly, and the entire dining room is in the original established settings
• Monitors workstations ensuring the server galley is organized, the expo line, and restaurants are clean throughout the service period
• Monitors the restaurant and lounge checking on quality of service and food, cleanliness, staffing levels, quality of food and seating are meeting our expectations of our guests
• Maintains a clean and sanitary environment in compliance with all local and federal health codes
• Performs service, bartender, busser, runner, expeditor and host duties as required
• Uses POS accurately and adjust checks using the established guidelines. Handles cash and card transactions as directed. Ensure Servers are the only ones using their Micros card and not allowing any other Host to use their Micros card
• Ensures all cash handling procedures are verified and complete daily
• Participates and leads in upselling strategies as approved or directed by management
• Distributes tips to Hosts that have earned them
• Leads and participates in daily stand ups
• Assists with staff instruction and coaches fellow Hosts in ensuring we are providing the highest quality of food product and following proper sequence of service
• Resolves guest issues with food, beverage, service or timing
• Focuses on guest interaction during the shift with the expectation of visiting every table at least once during each meal period to ensure we have met the guest expectations
• Ensures completion of opening and closing checklists to include all alcohol has been put up when the lounge closes for the evening
• Assists with inventory procedures and issuing of alcohol
• Ensures that all alcohol storage is verified to be secure at the beginning and end of every shift
• Supervises on-going job training
• Maintains effective communication by providing: direction, coaching, mentoring, correction, training, support and development of the staff through timely and specific feedback and recognition
• Monitors team to ensure performance exceptions are met
• Assumes duties of Restaurant Manager in absence or as directed
• Must be willing to work in other disciplines within the department as directed by management

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 21 years old
• Requires thorough knowledge of a specialized or technical field
• Previous supervisory experience, Highly Preferred
• High Diploma, Required
• Three Years of job-related experience, Required
• Must be able to obtain Serve Safe certification and ABC certification
• Basic computer knowledge and usage preferred
• Ability to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre-employment drug screening

Knowledge, Skills, and Abilities

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• May require operating knowledge of manufacturing or computer equipment, or may require broad knowledge in clerical or service areas
• Must be able to be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must have professional appearance with good personal hygiene
• Able to comprehend instructions and retain information
• Must be committed to continuous improvement
• Able to perform duties consistently while creating a safe and secure environment for hosts and guests
• Must maintain strict confidentiality and judgment regarding privileged information
• Able to be flexible to handle frequent changes in priorities
• Must be able to prioritize and complete work assignments on a timely basis
• Able to add, subtract, multiply and divide with accuracy
• Must be self-motivated and disciplined
• Able to communicate effectively with Guests and Hosts using approved communication methods
• May compile objective and measurable data and produce reports
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work

Physical and Cognitive Requirements

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
• Able to meet the physical demands of the job

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.