Relationship Banker I

Job Summary As a Relationship Banker (RB) you will be responsible for building, expanding, and retaining existing client relationships while providing an exceptional client experience. You will assess clients’ financial needs and offer solutions across the bank’s products and services, promoting Simmons solutions through daily interactions, outbound calls, business visits, networking events and periodic ‘At Work’ events. Essential Duties and Responsibilities Share and recommend the bank’s full scope of resources with customers, including traditional branch services, digital capabilities, and business partner resources. Meet individual goals through required levels of in‑person and outbound calling activities, presenting valued solutions via a needs‑based philosophy. Uncover client needs and refer them to partner‑centric teams that work with small business, corporate and institutional partners, mortgage and financial advisors. Maintain a high level of client satisfaction by engaging customers and ensuring an optimal customer experience. Ensure all departmental documents and activities comply with applicable laws, regulations, policies and procedures, including completion of required compliance training. Process customer requests and transactions in a positive, accurate, and professional manner while engaging in genuine conversations to identify needs and recommend solutions. Assist clients with account service and maintenance requests, teller transactions, problem resolution, and other transactional needs. Perform other duties and responsibilities as assigned. Qualifications High School Diploma or GED. One year of customer‑facing and goal‑oriented experience. Proficiency with MS Office programs. Ability to understand and utilize social media platforms for brand awareness and market knowledge. Ability to motivate and present information to individuals and small groups. Team‑centric approach and ability to work in a fast‑paced banking environment. Occasional travel for meetings, training, bank conversion and acquisition support (sporadic and minimal overnight and/or out of town). Ability to provide support and guidance at other banking institutions within the market. Equal Employment Opportunity Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. #J-18808-Ljbffr