Engineering Technical Writer

Job Description

Job Description

Job Title: Technical Content Specialist
Location: St. Paul, MN, 55114
Duration: 24 Months on W2 contract

Responsibilities:

• Develop Technical Documentation & Conduct Product Demonstrations: Create and maintain user guides, training materials, FAQs, knowledge base articles, and troubleshooting resources for customers and partners.
• Support Product Launches: Develop launch-ready support content, onboarding materials, and documentation for new products, features, and software updates.
• Enhance Customer Education: Create scalable educational resources that improve product adoption, customer success, and overall user experience.
• Collaborate Cross-Functionally: Partner with product management, engineering, and marketing teams to ensure documentation accuracy and alignment.
• Maintain Content Quality: Continuously review and update technical content to reflect product enhancements, customer feedback, and evolving business needs.
• Improve Support Efficiency: Build and optimize self-service resources that reduce support inquiries, accelerate issue resolution, and improve customer satisfaction.
• Support Business Growth: Enable the successful adoption of PixelScout, FieldAgent, and other Sentera solutions by delivering clear, accessible, and effective technical content.
• Other job duties as assigned

Required Skills/Experiences:

• Strong technical writing and content development skills.
• Ability to translate complex technical concepts into clear, user-friendly documentation.
• Excellent written communication, attention to detail, and content organization.
• Strong collaboration skills with cross-functional teams, including product, engineering, support, and marketing.
• Project management skills with the ability to manage multiple priorities and deadlines.
• 3+ years of experience in technical writing, technical documentation, content development, or customer education.
• Experience creating user guides, training materials, knowledge base articles, FAQs, and troubleshooting documentation.
• Proven ability to maintain accurate documentation in a fast-paced product development environment.
• Desired / Preferred Experience
• Experience in precision agriculture, drones, remote sensing, geospatial technology, or ag-tech.
• Experience supporting product launches and feature releases.
• Knowledge of customer support processes, onboarding programs, and self-service support strategies.
• Experience developing video tutorials, e-learning content, or multimedia training resources.

Education:

• Engineering, Marketing, Business, Management preferred but will consider candidates without a degree with 5 or more years of applicable experience

Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.

Company Description

Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.