ServiceNow ITOM

About Infosys Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience managing the systems of global enterprises, we expertly steer our clients through their digital journey by enabling the enterprise with an AI‑powered core, agile digital at scale, and continuous improvement. Role Description ServiceNow ITOM Lead – Lead the strategy, design, and implementation of ServiceNow ITOM solutions, ensuring robust Discovery, accurate CMDB, real‑time visibility, and automated operations across the enterprise IT landscape. Location: Perth, Australia Salary: AUD 129,311–142,018 Annual Gross Flexible working arrangements: hybrid, reviewed case‑by‑case basis. Key Responsibilities Drive end‑to‑end delivery of ITOM modules: Discovery, CMDB, Service Mapping, Event Management, and Orchestration. Architect scalable ITOM solutions aligning with infrastructure, cloud, and network strategies. Ensure CMDB health, dependency mapping, and service‑level visibility. Implement monitoring/event integrations (SolarWinds, Dynatrace, AppDynamics, Zabbix). Lead automation using Flow Designer, Orchestration, and IntegrationHub. Govern ITOM standards, MID Server strategy, and data quality frameworks. Mentor developers/analysts and collaborate with infra, cloud, and DevOps teams. Skills & Experience 7+ years of ServiceNow experience with deep expertise in ITOM suite. Hands‑on with Discovery patterns, probes, sensors, identification rules, and reconciliation. Strong knowledge of CMDB data models (CSDM) and service dependency mapping. Experience integrating ITOM with monitoring and cloud platforms (AWS, Azure, GCP). Strong scripting (JavaScript), API integrations, and troubleshooting skills. Certifications: CSA mandatory; CIS‑Discovery, CIS‑Event Management, or ITOM Specialist preferred. Preferred Experience authoring ITSM policies, SOPs, standards, operational models, runbooks, and training assets. Hands‑on expertise as a ServiceNow power/expert user across ITSM and ITOM modules. ServiceNow admin capability is a beneficial extra but not required. Practical experience with CMDB governance, service mapping, CI lifecycle management, and data quality improvement. Additional Should have worked in large projects. Excellent customer interfacing skills. Excellent written and verbal communication skills. Strong attention to detail and outstanding analytical and problem‑solving skills. Benefits (AU) Income Protection Insurance. Paid parental and volunteer leaves. Employee Assistance Program (EAP). Flexible working arrangements. Health insurance discount and well‑being program. Access to fitness and gym memberships. Salary packaging and novated leasing. #J-18808-Ljbffr