Facility Success Manager

ShiftHop, LLC. is a technology services company for healthcare professionals and healthcare facilities. Our mission is to bring the PRN/gig-work to the healthcare field, allowing for decreased staffing shortages in the healthcare field. We empower healthcare professionals to become independent of their full‑time job, by offering credentialing services and a clear path for becoming an independent contractor. With ShiftHop, healthcare professionals can find work 24/7, working whenever, wherever, and however often they’d like. ROLE AND RESPONSIBILITIES ShiftHop is looking for a Facility Success Manager to join our team in our Rochester, NY office. This person will operate as the lead on all critical healthcare facility accounts. The focus of this vital role is to manage the relationship with healthcare facilities by creating a positive working relationship. The Account Manager is responsible for addressing client issues and responding to questions. The ideal candidate comes with experience in account management and developing new business opportunities among both existing and new customers. Excellent cross‑functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role. Oversee customer account management – Includes developing new business along with negotiating contracts and agreements to maximize profits. Collaborate cross‑functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services. Ensure delivery to customers – Facilitate the timely and successful delivery of solutions according to customer needs and objectives. QUALIFICATIONS AND EDUCATION REQUIREMENTS Bachelor's degree in Business, Sales or related field Strong verbal and written communications skills Excellent listening, negotiation, and presentation abilities Familiarity with CRM software preferred Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Some travel required for this role BENEFITS 100% employer paid medical, dental and vision (MVP Healthcare) 100% employer paid life insurance 100% short and long-term disability 401k matching up to 10% annually, plus eligibility for immediate vesting The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Aff prompt? ...state and federal law. Your voluntary cooperation would be appreciated. Learn more. #J-18808-Ljbffr