AI Delivery Program Manager / Engagement Lead

Role Description

NTT DATA is seeking an experienced Program Manager / Engagement Lead to lead strategic AI initiatives for a global banking client. This individual will be responsible for driving end-to-end program delivery across multiple AI workstreams, ensuring successful execution from strategy through deployment and business adoption. The ideal candidate combines strong program leadership, Agile delivery expertise, stakeholder management, and governance experience while leading cross-functional teams in a fast-paced enterprise environment.

Key Responsibilities

• Program Leadership
  • Lead the successful delivery of enterprise AI initiatives from planning through implementation and business adoption.
  • Establish program objectives, success metrics, delivery strategy, and governance framework.
  • Own overall program scope, schedule, budget, dependencies, risks, and delivery outcomes.
  • Ensure alignment between business objectives, technical teams, and executive stakeholders.
  • Coordinate multiple cross-functional teams including business, engineering, architecture, data, security, and vendor organizations.
  • Drive executive decision-making through clear communication, status reporting, and issue resolution.
  • Ensure delivery milestones are achieved while maintaining quality and customer satisfaction.
• Agile Delivery Leadership
  • Lead Agile delivery practices across multiple product teams.
  • Facilitate sprint planning, backlog prioritization, release planning, and program increment activities.
  • Remove delivery impediments and drive continuous improvement across teams.
  • Monitor team velocity, delivery metrics, and program health.
  • Ensure Agile best practices are consistently applied throughout the engagement.
• Risk & Issue Management
  • Lead identification, assessment, and documentation of program risks and issues throughout the AI engagement lifecycle.
  • Evaluate risk likelihood and business impact using established governance and risk assessment frameworks.
  • Develop mitigation strategies and contingency plans for high-priority risks.
  • Monitor medium- and low-priority risks while ensuring appropriate documentation and follow-up activities.
  • Escalate critical risks and issues to executive leadership in accordance with program governance.
  • Maintain comprehensive Risk and Issue Logs including ownership, impact assessments, action plans, target dates, and current status.
  • Integrate mitigation activities into project schedules, sprint plans, and delivery roadmaps.
  • Facilitate recurring risk review meetings to communicate status, emerging risks, and mitigation progress.
  • Coordinate issue resolution across business and technical stakeholders while driving timely decisions.
  • Proactively identify and address delivery challenges before they impact program objectives.
• Stakeholder Management
  • Build trusted relationships with client executives, business sponsors, product owners, and delivery teams.
  • Present program health, delivery progress, risks, financials, and strategic recommendations to executive leadership.
  • Serve as the primary engagement lead between NTT DATA and the client.
  • Ensure transparency through consistent reporting and governance communications.

Qualifications

• 5+ years of Program Management or Engagement Management experience delivering enterprise technology initiatives.
• 3+ years leading AI, Data, Analytics, Digital Transformation, or Cloud programs.
• 5+ years applying Agile, Scrum, and iterative delivery methodologies in enterprise environments.
• 5+ years managing cross-functional teams across business and technology organizations.
• 5+ years managing executive stakeholders, client relationships, and governance forums.
• 3+ years managing enterprise governance, risk management, issue management, and delivery controls.
• 5+ years demonstrating strong communication, facilitation, negotiation, presentation, and executive reporting skills.
• 5+ years managing multiple concurrent workstreams, complex dependencies, and competing priorities within large-scale enterprise programs.

Requirements

• AI Program Delivery
• Agile & Scrum Frameworks
• Sprint Planning & Facilitation
• Backlog Management
• Cross-functional Team Leadership
• Stakeholder Communication
• Executive Reporting
• Program Governance
• Risk & Issue Management
• Dependency Management
• Release Planning
• Change Management
• Delivery Metrics & Reporting
• Continuous Improvement
• Financial & Scope Management

Preferred Qualifications

• Experience delivering AI or Generative AI initiatives.
• Banking or Financial Services industry experience.
• Experience leading large enterprise transformation programs.
• Scrum Master, PMP, SAFe, or Agile certifications.
• Familiarity with Azure DevOps, Jira, Confluence, Microsoft Project, or similar Agile project management tools.
• Experience working within matrixed global organizations.

Success Measures

• Deliver AI initiatives on schedule and within agreed scope.
• Establish effective program governance and executive reporting.
• Maintain proactive management of risks, issues, and dependencies.
• Drive strong stakeholder engagement and client satisfaction.
• Improve delivery predictability through Agile best practices and continuous improvement.

Benefits

• Medical, dental, and vision insurance with an employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short and long term disability coverage.
• Paid time off.
• Employee assistance program.
• Participation in a 401k program with company match.
• Additional voluntary or legally-required benefits.