Engagement Delivery, Senior Manager

Role Description

As an Engagement Delivery Senior Manager on the Missionforce Professional Services team, you will serve as a hands-on delivery leader, project manager, and trusted advisor across a portfolio of Public Sector engagements. Operating as an individual contributor, this role focuses directly on project delivery execution, customer relationship management, and project health—without direct people leader responsibilities.

You will support delivery health across assigned engagements, partnering closely with the Portfolio Delivery Leader (PDL), project teams, and customer stakeholders to ensure work is delivered with quality, predictability, and alignment to mission outcomes. You are a builder of trust—with customers, with delivery teams, and with internal partners.

Responsibilities

• Delivery Execution & Engagement Health
  • Own and manage the day-to-day delivery health of assigned engagements, ensuring strict adherence to Salesforce Professional Services Methodology (SPSM) standards, project gates, and outcome-based delivery practices.
  • Create, lead, and review project plans; monitor timelines and dependencies; adjust schedules and plans as needed; track utilization of resources against prioritization and budget.
  • Lead one or two large enterprise projects or multiple small-to-medium interrelated projects requiring complex multi-functional collaboration at the program level.
  • Monitor project health signals (RYG/PSA Pulses) to proactively identify, track, and resolve project risks before they become issues.
  • Lead or support project recovery efforts on at-risk engagements; partner with the PDL on escalations that require additional oversight.
  • Adopt a standardized development lifecycle methodology across engagements; oversee end-to-end implementation planning, issue management, risk tracking, and organizational change.
• Customer Engagement & Stakeholder Management
  • Serve as the primary delivery relationship owner and interface for customer stakeholders at the program management, operational, and executive levels—building trust through consistent communication, transparency, and follow-through.
  • Establish and maintain trusted advisor relationships with client stakeholders by providing vision, future product roadmapping, and driving business process improvements.
  • Facilitate client review sessions, requirement-gathering workshops, and status meetings.
  • Lead difficult conversations regarding scope, budget, timelines, and resourcing; formally document and communicate outcomes while resolving partner concerns.
  • Contribute to value realization conversations by helping customers connect delivery progress to mission outcomes and KPIs.
• Technical Design & Quality Oversight
  • Facilitate and guide the creation of technical design documents for complex projects by collaborating directly with Technical Architects and Developers.
  • Responsible for all project deliverables, reviewing work products prepared by the team prior to submission to the client.
  • As necessary, write and review QA and UAT test scripts; coordinate and lead User Acceptance Testing (UAT) with end users to secure formal sign-offs.
  • Identify opportunities to demonstrate and leverage the full range of Salesforce technologies (e.g., Agentforce).
• Cross-Functional Collaboration & GTM Support
  • Partner closely with the PDL on sales-to-delivery handoffs to ensure scoped commitments are honored in execution.
  • Collaborate with Solution Consulting, Technical Consulting, and Services Sales partners to support pre-sales engagements, LOE reviews, and pursuit activities.
  • Represent the "One Salesforce" delivery perspective in multi-stakeholder environments, including government agency partners and subcontractors.
  • Manage and track engagement KPIs, project milestones, and delivery metrics; maintain accurate timecard entry/approvals and source-of-truth data in PSA/Org62.
  • Contribute to internal practice-building efforts, enablement initiatives, and delivery standards.

Qualifications

• 8-10+ years of project management experience leading enterprise-scale CRM projects or professional services engagements in complex environments.
• Demonstrated leadership running project teams, budgeting, scheduling, and negotiating contract commitments.
• Solid knowledge of the Salesforce product suite and implementation experience across Agile, Waterfall, or Hybrid delivery frameworks.
• Exceptional executive presence, conflict management, and written/verbal communication skills with program managers and senior stakeholders.
• Familiarity with the procurement, compliance, governance, and delivery nuances of government programs, including fixed-price contract management.
• Active SECRET Security Clearance (or higher) required (Top Secret preferred); must be a U.S. Citizen without dual citizenship.
• Ability to work in a fast-paced environment and travel to client sites for on-site delivery, as needed.
• Bachelor's degree in Business Administration, Information Technology, or equivalent experience.

Preferred Qualifications

• Direct experience delivering technology programs within federal, state, or local government entities.
• Certified Scrum Master (CSM), SAFe 6 Agilist Certification, PMP, or PgMP certification preferred.
• Agentforce Specialist, AI Associate/Specialist, Public Sector Solutions Consultant, or equivalent preferred.
• Familiarity with agentic AI applications, data governance, and trusted AI principles in public sector environments.
• Experience managing and delivering complex programs in the $5M–$50M range.

Benefits

• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program