Service Advisor

Join a Legacy of Excellence at Lewis Automotive Group! Fayetteville, AR | Full-Time | Automotive Service Advisor Are you passionate about cars and committed to delivering outstanding customer service? At Lewis Automotive Group, a family-owned and operated business proudly serving Northwest Arkansas for 79 years, we believe in treating our customers and employees like family. We're currently looking for a driven and customer-focused Automotive Service Advisor to join our award-winning team at one of the most respected names in the region. About the Role: As an Automotive Service Advisor, you’ll be the critical link between our customers and technicians. Your goal? To create a seamless service experience while providing expert advice, building trust, and helping customers keep their vehicles running smoothly and safely. What You’ll Do: * Serve as the friendly, knowledgeable point of contact for customers needing vehicle repairs or maintenance * Translate customer concerns into actionable repair orders for technicians * Communicate clearly and professionally with customers about services, repairs, timelines, and warranty options * Recommend services and parts that enhance vehicle performance and longevity * Coordinate repair schedules and manage service appointments * Ensure every customer interaction reflects our commitment to top-tier service * Keep detailed service records and ensure accuracy in reports * Act as a bridge between the service team and the customer—keeping both sides informed What We’re Looking For: * A passion for the automotive industry * Strong communication, problem-solving, and time management skills * A genuine desire to help customers and a knack for explaining technical information in a clear, friendly way * Ability to manage multiple priorities in a fast-paced environment * Basic automotive knowledge (formal training or experience a plus!) * Valid driver’s license and clean driving record Preferred But Not Required: * Prior experience as a Service Advisor or in automotive maintenance * Completed postsecondary education in automotive service, technology, or a related field Education & Physical Requirements: * High school diploma or equivalent * Ability to sit at a desk and use a computer for extended periods * Occasionally lift up to 15 pounds Why Join Lewis Automotive Group? * Be part of a trusted, 79-year legacy of automotive excellence in NWA * Work in a family-owned environment that values honesty, integrity, and teamwork * Enjoy opportunities for growth, development, and recognition * Collaborate with a skilled, motivated team that’s as passionate as you are Ready to Start Your Next Chapter? If you’re looking to build your career with a company that truly values its people and its community, we’d love to hear from you. Apply today and become part of the Lewis Automotive Group family!