ServiceNow Developer

Role Description

LEIDIT is seeking a ServiceNow Developer to support a U.S. federal civilian agency on a long-term, full-time engagement. This role is fully remote, you can reside anywhere in the U.S. but you must be able to work EST timezone. In this role, you'll design, build, and optimize ServiceNow solutions — including Security Incident Response (SIR) capabilities — while partnering directly with stakeholders to translate business needs into technical solutions. This position is available immediately for a qualified candidate who can obtain the required Public Trust clearance.

What You'll Do

• Partner with project teams to understand client business transformation objectives and translate them into technical requirements
• Serve as a trusted advisor on ServiceNow capabilities during stakeholder meetings, offering solutions and recommendations
• Design, develop, and implement ServiceNow solutions — including core configuration, flow design, reporting, data imports, custom scripting, Portal development, and third-party integrations
• Build and maintain business rules, UI policies, ACLs, and workflows/flows
• Troubleshoot issues for end users and stakeholders, and determine problem areas within the current framework
• Collaborate with the project manager on timelines, requirements, and specifications
• Uphold CMS development standards, including automated testing, QA, and Agile practices
• Participate in Agile ceremonies — sprint planning, daily scrums, retrospectives, and release planning
• Develop processes that improve user access and platform navigation

Qualifications

• 4+ years of overall IT experience, including 2+ years as a ServiceNow Developer and/or Implementation Specialist
• Strong written and verbal communication skills, with the ability to influence and consult on technical decisions (presenting options with pros, cons, and risks)
• Extensive knowledge of JavaScript, and familiarity with HTML, CSS, Angular JS, XML, and structural programming concepts
• Hands-on experience with the ServiceNow platform, including Service Portal, widgets and pages, REST APIs, GlideRecord, GlideSystem, GlideForm, GlideUser, and GlideAjax
• Experience building custom applications, plus working knowledge of UI Builder, Flow Designer, and Workspaces
• Experience with update sets, source control, and instance migration best practices
• Advanced problem-solving ability and a consultative, client-facing mindset

Preferred Qualifications

• Experience configuring SIR playbooks, workflows, and security incident state models
• Familiarity with Security Operations (SecOps) integrations, including Threat Intelligence and Vulnerability Response modules
• Experience integrating third-party tools (SIEM, EDR, threat intel feeds) via APIs, MID Server, or IntegrationHub
• Background in security operations, incident response, or SOC workflows

Certifications

• ServiceNow Certified System Administrator (required)
• ServiceNow Certified Application Developer (preferred)
• ServiceNow Certified Implementation Specialist - SIR (preferred)

Clearance Requirement

• This position requires the ability to obtain and maintain a Public Trust background investigation.

Compensation & Benefits

• Salary: $120,000 – $135,000, commensurate with experience
• Medical, dental, and vision insurance
• Generous PTO and paid holidays
• Continuing education and tuition assistance
• 401(k) with employer match
• Employee Growth Plan with mentorship and certification support
• Access to LEIDIT's WIN wellness program (Workout, Inspiration, Nutrition)

Why Join LEIDIT?

• Elite credentials: 450+ ServiceNow certifications and Elite Consulting / Premier Build Partner status
• Proven impact: 5/5 customer satisfaction across 18+ federal agencies served globally
• Recognized culture: Washington Business Journal Best Place to Work, with a family-first, remote-friendly ethos
• Real growth: individualized development plans, mentorship from certified architects, and continuous learning support

Equal Opportunity Employer

LEIDIT is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.