Customer Support Operations Strategist
Virtual Vocations Inc
Leading the development and management of operational analytics and reporting functions, the full-time remote Customer Support Operations Strategist will partner with various teams to define KPIs, create dashboards, and transform operational data into actionable insights to enhance decision-making and customer outcomes. Key Responsibilities Design and maintain operational dashboards and reporting frameworks for AI Cloud Support and Infrastructure Operations Define and track operational KPIs, ensuring data integrity and governance across reporting systems Analyze operational data to identify trends and deliver actionable recommendations for optimization Required Qualifications Bachelor's degree in Information Systems, Data Analytics, Computer Science, Engineering, or a related field 3-7+ years of experience in operations analytics, reporting, or business intelligence within a cloud or infrastructure environment Strong hands-on experience with Jira reporting and dashboard development Familiarity with BI platforms such as Power BI, Tableau, or Looker Experience with SQL, Python, JQL, or other scripting/query languages preferred
Vacancy posted 1 day ago
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