ITM Maintenance Technician I

Job Description Summary Maintains RFCU’s fleet of ITM machines, parts and software; participates in day-to-day technical installation, administration, acquisition, troubleshooting and maintenance of machines, parts and software to ensure a stable ITM experience with no unplanned downtime.
ITM Maintenance Technician I is distinguished from ITM Maintenance Technician II by their applicable experience and responsibility for carrying out assigned activities independently, with a sound understanding of Credit Union business operations, products and compliance requirements.

Job Description

Essential Duties and Responsibilities

• Responsible for receiving new ITMs, confirming the correct equipment is received and performing all necessary software diagnostics to ensure software can be appropriately installed on the ITM.
• Installs ITM software on machines in the ITM warehouse and tests the software to ensure the machine is ready to move to production locations; installs software updates at ITM locations as necessary.
• Troubleshoots and evaluates any mechanical failures of ITMs, determining repair or replacement of parts and carrying out the necessary maintenance or replacement installations.
• Performs regular physical checks of the Credit Union ITMs, visually inspect for burned out bulbs, check depository for proper operations and inspect the exterior, screen and immediate surrounding area
• Confirms the functional operation of the receipt, journal, statement and depository printers; replenish or replace any necessary paper and printer cartridges or ribbons as needed.
• Ensures that all ITMs are properly maintained, including but not limited to; clearing currency jams, receipt, journal and statement paper jams, cleaning the card reader and checking and clearing the media transports.
• Recommend process improvements to streamline RFCU’s current ITM setup and processes and assists in researching new equipment and systems .

Company Wide Expectations

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
• Delivers friendly, caring service to internal and external members.
• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
• Follow all physical and online security procedures and maintain strict confidentiality of all member information.
• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
• Works scheduled hours and maintains punctuality.
• Performs other related duties as assigned or requested.

EDUCATION/EXPERIENCE

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required. An equivalent combination of education and experience may be considered.

Education Requirements

Required - High School or GED

Required - Completion of ITM Maintenance and Software Certification training from relevant vendor within 6 months, subject to vendor availability

Required - Valid US driver’s license

Experience Requirement

Required - 2 Years - Experience in electronic / computer systems repair, diagnostics and/or troubleshooting.

Preferred - ATM / ITM maintenance experience.

SKILLS/ABILITIES

• Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.
• Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
• Resolve problems utilizing advanced knowledge and experience.
• Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
• Use correct English including spelling, grammar and punctuation.
• Operate computers and use business software and other standard office equipment.
• Understand and follow written and oral instructions.
• Set priorities and manage one’s own time effectively.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Intermittent standing, sitting, walking, bending and climbing.
• Using hands repetitively to handle, feel or operate computers and other standard office equipment.
• Reaching with hands and arms.
• Lifting and carrying up to and in excess of 100 pounds.
• Good vision, including but not limited to; close and long vision, depth perception and ability to distinguish color and shades.
• Good hearing, in regular proximity and in louder work environments including but not limited to; warning signals and operating equipment sounds.

WORK ENVIRONMENT

An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;

Work Environment

• Works in both indoor and outdoor environments.
• Occasionally exposed to moving mechanical parts and equipment.
• Occasionally exposed to fumes or airborne particles.
• Occasionally exposed to outside weather conditions.
• Occasionally exposed to risk of electrical shock.
• Noise level in the work environment is usually moderate.
• Work hours may include early mornings, evenings, nights, weekends or holidays.
• Provides on-call guidance and direction.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.