Technical Operations Associate

Technical Operations Associate

Location: Hybrid - Based near either Overland Park, KS or Taunton, MA
Department: IT
Employment Type: Full-Time
Reports To: Chief Technology Officer (CTO)

About Redemption Plus

At Redemption Plus, we're not just a prize supplier - we're Architects of Fun. Since 1996, we've been partnering with family entertainment centers, arcades, and cinemas across the country to create unforgettable guest experiences through curated prizes, smart merchandising strategies, and innovative technology solutions.

As a privately owned, growing company, we operate at the intersection of fun and function. Our tech, operations, and customer-facing teams work closely together to help clients maximize their game room profitability while delivering joy and excitement to families nationwide.

At the heart of Redemption Plus is our team - curious, accountable, and committed to doing excellent work with a sense of urgency. Whether you're working behind the scenes in IT or on the front lines with customers, every role plays a part in our mission.

We live by three core values:

• Customer Obsession - We anticipate needs and deliver memorable experiences
• Accountability - We own outcomes, not just activity
• Hustle - We act with urgency, energy, and excellence in everything we do

About the Role

The Technical Operations Associate is a key member of our IT team, supporting the data systems and business tools that keep our company running smoothly. Reporting directly to the CTO, this role touches a variety of technologies - including Salesforce, SQL, and internal web-based tools - and works cross-functionally with sales, operations, and marketing teams.

This position is not a help desk or desktop support role - it's focused on data accuracy, reporting, and system enablement across teams.

This is an excellent entry point for someone who wants to build technical and analytical expertise in a real-world business environment. You'll receive mentorship, hands-on experience, and the opportunity to grow in areas like data management, process automation, and business system optimization.

What You'll Do

Systems & Data Support

• Maintain accurate, clean data across Salesforce, pricing platforms, and internal tools
• Assist with troubleshooting and minor updates to PHP-based internal web applications
• Identify and resolve data inconsistencies; support internal automation initiatives.

Reporting & Documentation

• Build and manage Excel-based reports and dashboards
• Run basic SQL queries to support data extraction and analysis
• Document processes and workflows to ensure repeatability and compliance

AI & Automation Enablement

• Design and execute structured prompts to support data analysis, reporting, and operational workflows
• Build, configure, and maintain custom GPTs and AI-driven tools to support internal business functions
• Develop and optimize AI-assisted workflows that streamline processes and reduce manual effort across systems
• Identify and implement automation opportunities across Salesforce, reporting, and internal tools
• Ensure accuracy, consistency, and reliability of AI-generated outputs within business operations

Cross-Functional Collaboration

• Partner with internal teams to understand data and system needs
• Fulfill operational data requests in a timely, accurate manner
• Participate in team meetings and project planning sessions

Learning & Growth

• Engage in ongoing training for Salesforce, SQL, PHP, and internal tools
• Shadow experienced team members and contribute to internal improvement projects
• Explore paths into systems administration, business intelligence, or development

What We're Looking For

Required Qualifications

• Bachelor's degree in IT, Computer Science, Business, or a related field - or equivalent experience
• 0-2 years of professional experience in a technical, operations, or data-driven environment
• Strong proficiency in Microsoft Excel (pivot tables, formulas, data validation, etc.)
• Clear communication skills, organizational ability, and high attention to detail
• Self-starter with a willingness to ask questions, learn quickly, and take initiative
• Demonstrated integrity - consistently follows through on responsibilities and handles data and decisions with care

Preferred Qualifications

• Hands-on exposure to Salesforce, PHP, or SQL from coursework, internships, or projects
• Familiarity with CRM or ERP systems
• Interest in systems integration, automation, or business operations
• Experience documenting internal processes or working with structured data
• Exposure to AI tools or concepts (e.g., ChatGPT, machine learning basics, or process automation using AI-driven systems).
• Curiosity about leveraging AI to improve efficiency, reporting, or data accuracy across business systems.

Why Join Redemption Plus?

• Growth Opportunity: Clear path to more advanced roles in business systems, analytics, or IT
• Mentorship-Driven: Direct access to experienced technical leadership, including the CTO
• Work-Life Flexibility: Hybrid work schedule with the option to work remotely part of the week
• Team Culture: Collaborative, fast-moving, values-driven environment
• Tools & Tech Exposure: Work with Salesforce, SQL, PHP, Excel, and more
• Benefits: Competitive salary, comprehensive benefits package, and paid time off

Work Environment & Travel

• Hybrid work model, up to 2 days/week: Must be based near either Overland Park, KS or Taunton, MA
• Minimal travel required (less than 5%) for team meetings or training

A successful candidate's starting salary will be determined based on a variety of factors, including skills, experience, training, and credentials, as well as geographic location, internal equity, and budget availability. It is not typical for a candidate to start at or near the top of the range, as compensation decisions are made on a case-by-case basis and aligned with business needs.

This is a hybrid position open to candidates located in Massachusetts or Kansas. We are committed to fair, competitive, and equitable compensation practices in all hiring decisions.

Redemption Plus is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We also provide reasonable accommodations for applicants with disabilities during the recruitment process upon request.