Director, HR Program Delivery

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. General Purpose: The Director, HR Program Delivery role is critical to enabling enterprise-wide HR transformation and driving scalable, high-impact program delivery. The HR Program Delivery team plays a critical orchestration role in supporting a broad portfolio of strategic HR initiatives. The Director, Program Delivery will serve as an internal consultant, leading solution design, decision-making, and execution for complex, cross-functional projects. This role partners closely with program and functional leaders to assess business needs, manage internal and vendor-led workstreams, and align stakeholders to deliver on program objectives. Reporting to the Vice President, Program Delivery, the Director will lead project management efforts across a range of strategic initiatives that drive change across processes, organizational structures, and systems. The individual in this role must bring strong experience in both project and change management, with a clear understanding of how these disciplines integrate across the lifecycle. They will demonstrate excellent written and verbal communication skills, with the ability to facilitate cross-functional decision-making, lead senior stakeholder discussions, and develop executive-level presentations tailored to diverse audiences. The Director will collaborate across HR, with cross-functional partners, and with external vendors to ensure alignment and successful delivery. In addition, they will help advance adoption of the HR Center of Excellence model, contributing to the development of team members and strengthening overall HR capability. This role also plays a key part in building team capacity. In partnership with the VP, the Director will help define and deliver against team goals, including enhancing the team's training and engagement programs. They will manage direct reports and flex team members aligned to project needs and will actively support their growth and development through regular, specific, and actionable feedback aligned to team and company priorities. Essential Functions: Lead and oversee strategic initiatives end-to-end, orchestrating the efforts of internal teams, cross-functional partners, and vendors. Proactively identify and resolve risks and issues critical to project success, including escalation as needed. Manage, mentor, and direct internal and external resources in alignment with project structures. Identify and advance opportunities to improve HR processes and outcomes across and beyond individual projects. Partner with leaders to evaluate, prioritize, and drive solutions that enhance efficiency and effectiveness on an ongoing basis. Strengthen Program Delivery and broader HR capability by evolving team goals and priorities, developing targeted training plans, facilitating ongoing feedback and development conversations, and supporting career pathing and recruiting efforts. Evaluate and optimize vendor partnerships with a long-term, strategic lens focused on quality, speed, and cost-effectiveness. Manage risk and vendor concentration through thoughtful distribution of work and spend. Serve as a trusted advisor and liaison for HR initiatives, ensuring strong collaboration and communication with business partners, and providing clear, consistent updates on project progress and outcomes. Drive planning, tracking, and visibility across initiatives, including strategic planning, budget management, and executive-level status reporting, as well as supporting special projects as needed. Competencies: Building Effective Teams (for managers of People and/or Projects) Developing Talent (for managers of People) Collaboration Self Leading by Example Communicates Effectively Ensures Accountability and Execution Manages Conflict Business Business Acumen Plans, Aligns and Prioritizes Organizational Agility With particular emphasis on the following specific position-related competencies (List 3-4 additional competencies not reflected in the Competency Model above): Drives Results Problem Solving Deals with Ambiguity Build Relationships Qualifications and Special Skills Required: Bachelor's degree required; MBA or equivalent work experience preferred 8-10 years management consulting or project management experience Exceptional verbal, written, executive presentation and communication skills. Excellent organizational skills, detail oriented Excellent analytical skills and conceptual thinking Self-motivated; comfortable working with ambiguity Outstanding work ethic with a high level of trust and integrity; displays a sense of urgency to resolve issues efficiently and to deliver high quality work Demonstrated ability to drive results with a customer focus in mind. Demonstrated ability to cope with pressure, changing priorities, and a fast-paced and ambiguous environment Strong capacity to build trusted relationships with a focus on team vs. self Ability to maintain confidentiality concerning all projects Expertise in MS Office - Excel, PowerPoint, Word Physical Requirements/ADA: Job requires ability to work in an office environment, primarily on a computer. Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc. Consistent timeliness and regular attendance. Vision requirements: Ability to see information in print and/or electronically. Up to 20% travel may be required. This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work. Supervisory Responsibilities Manager, Program Delivery & Senior Specialist, Program Delivery Disclaimer This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. #J-18808-Ljbffr Ross Stores