Route Service Representative

Route Service Representative

Department: Service Reports To: Route Supervisor Location: Pine City FLSA Status: Non-Exempt Pay Range: $20–$24 per hour

Position Overview

Many of our CITY team members began their careers in Service roles like this one. The Route Service Representative role is a hands-on, customer-facing position that plays a key role in our daily operations.

In this position, you'll be responsible for delivering clean products to customers, collecting soiled items, and ensuring routes run safely and efficiently. You'll build strong relationships with customers, maintain high service standards, and help represent CITY positively in the field.

This role requires reliability, attention to detail, and a commitment to customer satisfaction. You'll work closely with your Route Supervisor and teammates to ensure smooth daily operations and excellent service.

Key Responsibilities

• Fill in for or assist on any of our 17 service routes as needed
• Provide prompt, friendly, and effective customer service
• Load and unload delivery trucks with clean and soiled laundry
• Deliver products accurately and on time to customer locations
• Maintain customer satisfaction and professional relationships
• Manage route efficiency while following all safety standards
• Communicate positively with customers, potential customers, and coworkers
• Maintain strong product knowledge (pricing types, colors, sizing, inventory control, availability, and product application)
• Properly load trucks, including organization of invoices, paperwork, bags, and garments
• Maintain account appearance (rails, hanger racks, repair bags, lockers)
• Communicate truck maintenance needs promptly (repairs, preventative maintenance, cleanliness, accidents)
• Drive a commercial motor vehicle for up to 10 hours per day
• Lift up to 60 pounds on a frequent basis
• Maintain hygienically clean standards through proper garment handling
• Perform other duties as assigned
• Maintain regular and reliable attendance

Qualifications

• Clean driving record required
• Valid Iowa Class D Chauffeur's Driver's License required
• Must be 25 years or older
• 1–2 years of job-related and/or customer service experience preferred
• For physical requirements, please see Attachment A

Working Conditions

This role operates primarily in a professional service and route environment. Standard office equipment (computers, phones, printers) may be used for paperwork and communication. While some administrative tasks are sedentary, the role is largely active and physical.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Equal Opportunity Employer

CITY Laundering Co is an equal opportunity employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability, handicap, or veteran status. Employment offers are contingent upon passing a background check and drug screening.

Disclaimer

This job description outlines the general nature and level of work expected. It is not an exhaustive list of all responsibilities. Employees may be asked to perform additional duties as business needs require.

Attachment A: Route Service Representative – Physical Requirements

Physical Job Functions include:

• Driving to customer accounts (30–50 stops per day)
• Unloading clean laundry using carts when possible
• Sorting, collecting, and loading soiled laundry
• Loading clean laundry for next-day routes
• Moving garments along rail systems and loading hanging uniforms

Critical Physical Demands:

• Sitting: Frequently, while driving and completing paperwork
• Walking: Frequently, during loading/unloading and customer visits
• Bending: Frequently, up to 90° flexion
• Trunk Rotation: Frequently, during loading and sorting
• Squatting/Crouching: Frequently, to handle laundry bags
• Climbing: Frequently, entering/exiting trucks and customer sites
• Reaching: Frequently, up to 70 inches from floor
• Grasping/Pinching/Wrist Turning: Continuously
• Finger Manipulation: Frequently, for tying bags and paperwork
• Pushing/Pulling: Frequently, up to 10 lbs of force
• Lifting/Carrying: Continuously, up to 60 lbs
• Use of Feet: Frequently, for driving and walking throughout the day