Manager of Cash & Credit Collections - Americas

Role Description & Responsibilities

DASSAULT SYSTÈMES , the 3DEXPERIENCE Company, empowers businesses and people with virtual universes to imagine sustainable innovations. Serving more than 250,000 customers across 11 industries—from high-tech and life sciences to transportation and consumer goods—we help organizations transform the way they design, produce, and innovate for a more sustainable future.

We are seeking an experienced Manager, Credit & Cash Collections – Americas to join our Finance organization in Waltham, MA (hybrid). This is an exciting opportunity for a collaborative, results-driven leader to shape the strategy and performance of our Accounts Receivable organization across the Americas. You'll lead a talented team, partner with senior business leaders, and drive initiatives that improve cash flow, strengthen customer relationships, and elevate operational excellence.

In this role, you will:

Lead the Credit & Collections Organization

• Provide strategic and day-to-day leadership for the Americas Credit & Collections team, fostering a culture of accountability, collaboration, continuous improvement, and customer focus.
• Assess current processes, team capabilities, and organizational opportunities to optimize performance and scalability.
• Coach, mentor, and develop team members while supporting career growth and employee engagement.
• Build initiatives that strengthen retention, knowledge sharing, and cross-functional collaboration.

Drive Financial Performance

• Own key Accounts Receivable performance metrics across the Americas, including Cash Collections, DSO, Overdue AR, and Cash Forecasting .
• Develop and execute strategies that improve cash flow while balancing customer experience and business objectives.
• Identify root causes of aging receivables and partner across Finance and the business to implement sustainable solutions.
• Deliver regular reporting, forecasting, and performance insights to Finance leadership.

Partner Across the Business

• Serve as the primary Credit & Collections leader for Client Executives, Finance leadership, and cross-functional stakeholders on complex customer escalations.
• Build strong partnerships with Sales, Client Executives, Revenue teams, and regional Finance leaders to resolve issues efficiently.
• Represent Credit & Collections during customer meetings involving payment disputes, credit concerns, or commercial negotiations.
• Support broader Finance initiatives and collaborate with global RtC leadership to promote operational consistency and best practices.

Improve Processes & Operational Excellence

• Lead structured operational rhythms including KPI reviews, cash meetings, escalation management, and performance tracking.
• Continuously evaluate and improve collection strategies, policies, and workflows.
• Establish clear escalation paths, service expectations, and operational standards that support both internal teams and customers.
• Champion process improvements and automation opportunities that enhance efficiency and business performance.

Qualifications

• Master's degree in Finance, Accounting, Business Administration, or related field (MBA preferred).
• 8+ years of progressive experience in Credit, Collections, or Accounts Receivable, including at least 3 years leading high-performing teams.
• Proven success leading organizational improvements, change initiatives, or business process transformations.
• Demonstrated ability to improve DSO, cash collections, and overdue receivable performance within complex, multi-entity organizations.
• Strong knowledge of credit risk management, GAAP/IFRS accounting principles, and Accounts Receivable best practices.
• Experience with ERP platforms such as SAP S/4HANA, Oracle, or similar systems, along with credit management tools such as Sidetrade, GetPaid, or CreditPoint.
• Excellent leadership, analytical, negotiation, and communication skills.
• Proven ability to build trusted relationships with Sales, Finance, and executive stakeholders.
• Comfortable leading customer-facing discussions and negotiating payment solutions with key accounts.