Software Support Specialist

Software Support Specialist Computer Information Systems, Inc. (CIS) is a leader in providing Public Safety Software to Federal, State, County and Municipal agencies nationwide. As a Software Support Specialist, you will play a key role in supporting CIS’ software solutions. Your responsibilities include providing first‑level technical support for our applications, offering after‑hours support on a rotating basis with the team, and maintaining product documentation. Responsibilities and Duties Include: Provide first level technical support for our applications Provide afterhours support on a rotating basis with the team Maintain product documentation Minimum Qualifications: Experience with Microsoft Windows operating systems Software troubleshooting skills in a fast‑paced environment Proficient with Microsoft Office applications Exceptional problem solving skills Attention to detail Ability to work independently and in a team environment Strong verbal, written, interpersonal, and organizational skills Self‑starter with a desire to understand and implement solutions Must be able to pass a criminal background check Ability to adapt to a changing environment and handle multiple priorities 1+ year(s) experience in a technical support role Preferred Qualifications: Experience with Microsoft SQL Server and T‑SQL Experience with basic networking concepts We are an equal opportunity employer and do not discriminate on the basis of Sex, Race, Religion, Age, Handicap or National Origin. #J-18808-Ljbffr Computer Information Systems, Inc.